CUSTOMER SERVICE OFFICER (JOHOR BAHRU)

Job Responsibilities

• Handling inbound calls and outbound calls
• Respond promptly to customer inquiries
• Contribute to team effort by accomplishing related results as needed
• Always review and Identify and assess customers’ needs to achieve higher satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone and email
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Execute day-to-day operational activities according to requirements and KPI, ensuring close co-ordination with carrier, co-loader, airfreight forwarders, contractors, and origin and destination offices to obtain high customer satisfaction.

 

Job Requirements

• Ability to multi-task, prioritize, and manage time effectively
• Take personal ownership
• Courtesy and respect
• Positive attitude
• Responsiveness
• Reliability
• Putting customer first
• Adaptability
• Customer oriented
• Ability to Work Under Pressure
• Patience

 

Interested candidates please apply at https://phcm.fmgloballogistics.com/jobportal