Job Description

 As the Branch Manager / Assistant Branch Manager, you will be responsible for the overall management and operation of the non-halal food court at Pavilion Bukit Bintang. Your key responsibilities will include:

• Financial Management: Oversee the outlet's costs, profits, and losses, ensuring effective financial control and adherence to budget targets.
• Sales Target Development: Set sales targets for stalls and mini restaurants, develop strategies to meet these targets, and monitor sales performance.
• Cost Control: Implement and enforce cost control measures to maximize profitability and reduce wastage.
• Tenant Sourcing & Stall Setup: Manage the sourcing of new tenants for the food court and coordinate the setup of new stalls, ensuring smooth operations from the start.
• Adherence to Company Policies: Uphold the company's rules and regulations, ensuring compliance by all staff and tenants.
• Customer & Tenant Support: Act as a point of contact for tenants, customers, and cleaners, providing prompt assistance for requests and queries.
• Operational Audits: Conduct routine hygiene checks and inventory audits to maintain cleanliness, safety, and efficient operations.
• Aesthetic Maintenance: Maintain high standards of the outlet's overall aesthetics, including food and stall displays, ensuring an appealing environment for customers.
• External Contractors & Suppliers: Serve as the point-of-contact for external contractors and suppliers, managing relationships and ensuring timely delivery of goods and services.
• Reporting: Prepare daily and monthly operational reports, analyzing performance and identifying areas for improvement.
• Additional Duties: Take on any other duties or projects assigned by your superior as required.

Job Requirements

• Language Skills: Proficiency in both Mandarin and English is essential for communication with tenants, suppliers, and customers.
• Experience: At least 5 years of relevant experience in retail, food & beverage, or operations management, preferably in a food court or similar environment.
• Leadership Skills: Strong managerial and leadership skills with the ability to motivate and manage a diverse team.
• Financial Acumen: Experience in managing budgets, sales targets, and cost control.
• Customer Focused: Strong problem-solving skills with a customer-oriented mindset.
• Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

Skills