Job Description

Ready to play a key role in keeping a growing technical business organised, responsive, and ready for expansion? Join Fortesvo Sdn Bhd, a humidity control engineering company serving commercial and industrial customers, where business operations support real projects, customer service, and long-term growth.

As a Business Operations Executive, you will support and coordinate daily business activities across sales, operations, accounts, customer service, marketing, and internal administration. This role is suitable for someone who is organised, responsible, detail-oriented, and interested in understanding how a business operates from enquiry to quotation, delivery, payment, after-sales support, and internal improvement.

This is more than a routine administration role. You will help improve workflows, documentation, CRM records, coordination processes, and internal systems as the company continues to grow.

Your Growth & Impact

• Build hands-on experience in business operations, quotation preparation, invoicing, delivery coordination, service documentation, and customer follow-up.
• Work closely with sales, technical, operations, accounts, and management teams on real customer enquiries and projects.
• Gain exposure to CRM, marketing support, internal documentation, HR-related administration, project coordination, and process improvement.
• Learn how a technical and engineering-based company manages customers, products, services, operations, and business growth.

Job Requirements

Operations & Business Coordination

• Act as a coordination point between sales, technical, accounts, operations, and management teams.
• Prepare and manage quotations, invoices, delivery orders, service documents, and other business records accurately and on time.
• Gather and coordinate information from different teams to support quotation preparation, order processing, project coordination, and handovers.
• Follow up on customer enquiries, quotation status, purchase orders, delivery arrangements, service coordination, and internal action items.
• Maintain organised records for quotations, purchase orders, customer information, CRM updates, and operational workflows.

Finance & Accounts Support

• Support basic accounting tasks such as invoice issuance, receipt preparation, payment tracking, expense records, and simple reconciliations.
• Update stock movement records, supplier invoices, customer payment status, and supporting documents.
• Coordinate documentation and queries with accountants, auditors, tax agents, and internal stakeholders when required.
• Maintain proper filing and accuracy for finance-related documents.

Customer & Service Coordination

• Communicate with customers through phone, email, or WhatsApp regarding enquiries, quotations, delivery updates, service scheduling, and follow-up matters.
• Collect and organise customer service details such as machine model, symptoms, error messages, photos, videos, and site conditions before forwarding to the technical team.
• Coordinate service visits, spare parts arrangements, warranty matters, and post-service follow-up.
• Support a smooth customer experience through clear communication, proper documentation, and timely follow-up.

Marketing, CRM & Business Support

• Support basic marketing and sales activities by preparing product information, customer-facing materials, project references, and event support.
• Assist with simple digital content updates such as LinkedIn posts, website updates, product sharing materials, and marketing information when required.
• Help maintain customer lists, enquiry records, CRM updates, project references, and marketing assets.
• Support exhibitions, seminars, product sharing sessions, customer visits, and other business development activities.

People, Policy & Internal Administration Support

• Assist management in preparing and organising internal documents such as company policies, employee handbook, forms, templates, and administrative procedures.
• Support simple HR-related documentation such as onboarding checklists, training records, KPI templates, and performance review forms.
• Help coordinate non-confidential internal administration matters such as staff records, leave records, onboarding preparation, and internal communication.
• Maintain confidentiality and professionalism when handling company and employee-related documents.
• Support improvements to internal systems, documentation flow, and administrative processes.

Qualifications & Experience

• Diploma or Degree in Business Administration, Accounting, Finance, Marketing, Management, Business Communications, International Business, Psychology, Human Resource Management, or a related field.
• Fresh graduates are welcome to apply.
• Candidates with 1–2 years of experience in operations coordination, administration, accounts support, customer service, sales support, marketing support, HR administration, or project coordination will have an advantage.

Skills & Knowledge

• Proficient in Microsoft Office and Excel, and comfortable using Google Sheets.
• Familiarity with SQL Account, AutoCount, CRM systems, or other business software will be an advantage.
• Basic understanding of invoices, payment follow-up, accounts receivable, accounts payable, and simple reconciliation will be an advantage.
• Able to prepare clear documents and support customer-facing and internal communication materials.
• Willing to learn about technical products, service coordination, business operations, accounting support, CRM, marketing support, and internal administration.

Soft Skills & Qualities

• Clear communication in English and Bahasa Malaysia. Mandarin will be an added advantage.
• Strong organisational skills with attention to detail and consistent follow-through.
• Responsible, proactive, self-disciplined, trustworthy, and willing to learn.
• Able to coordinate tasks across departments and manage multiple priorities while maintaining accuracy.
• Comfortable working in a growing company environment where guidance is provided, but self-discipline and ownership are expected.
• Genuine interest in learning end-to-end business operations and contributing to business improvement.

Skills