Job Description

 Keen to turn curiosity, communication, and business thinking into practical solutions?

Join FORTESVO SDN BHD, where we help commercial and industrial customers solve humidity and environmental challenges through engineering solutions, dehumidification systems, technical support, and intelligent monitoring technologies.

As a Business Solutions Executive, you will work closely with customers, engineers, and the marketing team to understand real-world problems, develop practical proposals, build long-term relationships, and help the market better understand how environmental challenges can be prevented or solved.

This is not a traditional sales role focused only on closing deals. The role is about creating value through customer understanding, solution development, technical education, market engagement, and strategic business growth.

Your Growth & Impact

• Develop strong customer and solution-thinking skills by working on real commercial and industrial applications.
• Gain hands-on project exposure through customer meetings, site visits, proposals, testing, commissioning, and project handovers.
• Learn how engineering knowledge, customer insights, case studies, digital content, SEO/AEO, and market education can work together to create business opportunities.
• Build professional relationships with customers, consultants, contractors, facility managers, and industry stakeholders.
• Develop broader commercial judgement by participating in discussions on market development, new applications, and business expansion.

Job Requirements

Customer Engagement & Relationship Building

• Meet customers to understand operational requirements, environmental challenges, and business needs.
• Attend site visits, online discussions, and follow-up meetings to gather relevant information.
• Build and maintain professional relationships with customers and industry stakeholders.
• Support customers throughout the project journey by coordinating communication with internal teams.
• Maintain clear records of enquiries, quotations, projects, and follow-up activities.

Solution Development & Project Support

• Work with engineers to translate customer challenges and site conditions into practical solutions.
• Assist in preparing quotations, proposals, presentations, and customer-facing materials.
• Present and explain proposed solutions when required.
• Support project implementation, testing, commissioning, training, and handover activities.
• Gather customer feedback to support continuous improvement of products, services, and future solutions.

Market Development & Business Growth

• Research industries, applications, customer challenges, and emerging market needs.
• Work with marketing to develop useful case studies, application information, FAQs, technical content, and customer education materials.
• Contribute ideas to SEO/AEO, digital content, seminars, exhibitions, email outreach, and other initiatives that help customers discover the company’s expertise.
• Engage consultants, contractors, facility managers, and potential customers through technical discussions, presentations, professional networks, and industry activities.
• Share customer and market insights internally to support new applications, product improvements, and strategic business expansion.

Qualifications & Experience

• Diploma or Degree in Business Administration, Marketing, Business Management, Entrepreneurship, Communications, International Business, Technology Management, Engineering Management, or related disciplines.
• Candidates from engineering disciplines who enjoy customer engagement and business development are also encouraged to apply.
• Fresh graduates are welcome.
• Candidates with internship experience or up to 3 years of experience in customer service, account management, marketing, project coordination, business development, technical products, or related fields will have an advantage.

Skills & Knowledge

• Good communication and interpersonal skills.
• Strong interest in customer problem-solving, business development, and market understanding.
• Comfortable preparing quotations, proposals, presentations, and customer-facing materials.
• Familiarity with Microsoft Office, CRM systems, and digital collaboration tools.
• Experience in market research, content development, SEO/AEO, lead management, or technical products will be an advantage.
• Willingness to learn about humidity control, HVAC applications, dehumidification systems, and related technologies.

Personal Qualities

• Curious and willing to learn.
• Responsible and consistent in follow-up.
• Organised and attentive to detail.
• Proactive and comfortable taking initiative.
• Able to work independently while collaborating with engineering, marketing, operations, and customers.
• Comfortable attending customer meetings, site visits, presentations, and industry events.
• Interested in building long-term customer relationships rather than focusing only on short-term transactions.

Skills