Job Description

About Fromage

Fromage is a new specialty food and cheese store opening at Bangsar Shopping Center in Kuala Lumpur.

The shop is designed as a high-quality retail experience, not a supermarket counter:

• curated products
• strong attention to presentation
• focus on service and customer interaction

We are building a small team that will run the store day to day and set the standard from the start.

The Role

As Store Operations & Customer Experience Lead, you will play a key role in:

• daily store operations
• customer service standards
• execution on the shop floor

This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.

Key Responsibilities

Customer Experience

• Provide professional and friendly customer service
• Explain products clearly and make recommendations
• Handle customer enquiries and feedback
• Maintain a consistent service standard in-store

Store Operations

• Operate POS and handle payments
• Prepare, slice, pack and label products correctly
• Ensure cleanliness, hygiene, and food safety compliance
• Maintain visual standards of the shop and displays

Daily Execution & Ownership

• Support opening and closing procedures
• Assist with stock receiving and basic inventory tracking
• Identify and report operational issues
• Follow and help improve store procedures (SOPs)

What This Role Gives You

• Hands-on experience in store operations
• Exposure to specialty retail and food handling
• Customer experience and service leadership
• Opportunity to grow into senior store or supervisory roles
• Experience launching and running a new store from day one

Job Requirements

Who We’re Looking For

• Experience in retail, F&B, hospitality, or customer-facing roles
• Comfortable taking responsibility on the shop floor
• Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus)
• Detail-oriented, reliable, and organised
• Able to work retail hours, including weekends

Cheese or specialty food knowledge is not required, training will be provided.

Employment Details

• Full-time position
• Shift-based schedule
• Weekends and public holidays required

Skills