Engineer II, Customer Service

Fuji Xerox Malaysia Sdn Bhd

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This job is for an Engineer II in Customer Service, where you'll support sales with tech insights on graphic products. You might like this job because you’ll engage with teams, conduct workshops, and drive customer satisfaction—all while boosting sales!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

To be responsible for supporting Direct sales team in terms of technical sales support focusing on Graphic Communication Services product portfolio.

Responsible for company set product gross in and revenue target.

To follow standard conditions for business activities based on sales compliance, conformity with company policy, and secured transaction.

To promote improvement of customer satisfaction.

Maintain technical liaison with business partners, and their regional support office.

To conduct technical workshops for internal sales or external customers from time to time to promote Fujifilm product portfolio.

To work closely with District Sales Managers, Account managers and Sales executives in the day-to-day sales activities in their territory, i.e. account management, cold calling, product demonstration, and proposal presentation,

To have self-initiative in developing sales tools, product samples, and sight seller by working closely with supplier and marketing team.

Attending, learn and apply knowledge acquired from attending product training and sales workshop.

Continuous self-improvement by reading product information/write-up, review professional publication, competitor’s product and information leaflets.

Maintaining and updating customers records and information in SalesForce Dot Com (SFDC). Basic responsibilities are to update customer visit, demo, cold call, etc. activities daily. Engaged direct sales team in account management planning using data gathered and collected via SFDC.

Job Requirements

Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Flexible Work Hours

Allows employees to adjust their work schedules to better balance personal and professional responsibilities.

Professional Development Opportunities

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Retirement Savings Plan

Provides options to save for your future with employer contributions to your retirement fund.

Employee Wellness Programs

Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

General Engineering

Industrial Engineering

Company Profile

Fuji Xerox Malaysia Sdn Bhd

FUJIFILM Business Innovation Malaysia is a subsidiary of FUJIFILM Business Innovation Corp., specializing in document-related solutions and services across Malaysia. Source: https://www.fujifilm.com/fbmy/en