Engineer III, Customer Service

Fuji Xerox Malaysia Sdn Bhd

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This job is all about helping people with their tech problems! You might like this job because you get to solve IT issues, set up computers, and teach others how to use software while ensuring everything runs smoothly and securely.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Provide timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues.

Install, configure, and upgrade desktop computers, laptops, and other peripheral devices.

Deploy devices to new joiners and collect returned devices from resigned staff

Perform routine maintenance, system updates, and security patches on end user devices to ensure optimal performance and security compliance.

Assist employees with software installations, updates, and application support.

Maintain accurate records of IT assets, service requests, and issue resolution activities.

Educate users on best practices for hardware and software use.

Collaborate with ICT team members to escalate and resolve complex technical issues.

Ensure compliance with ISMS policies and data security protocols.

Respond professionally to user requests, maintain clear communications throughout resolution and provide guidance to prevent future issues

Job Requirements

Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Flexible Work Hours

Allows employees to adjust their work schedules to better balance personal and professional responsibilities.

Professional Development Opportunities

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Retirement Savings Plan

Provides options to save for your future with employer contributions to your retirement fund.

Employee Wellness Programs

Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

General Engineering

Telecommunications Engineering

Company Profile

Fuji Xerox Malaysia Sdn Bhd

FUJIFILM Business Innovation Malaysia is a subsidiary of FUJIFILM Business Innovation Corp., specializing in document-related solutions and services across Malaysia. Source: https://www.fujifilm.com/fbmy/en