Job Description

Founded in 2007, our company is a premier international retail and institutional broker specializing in multi-asset online trading and copy-trading solutions. With over 1.3 billion orders executed and more than $200 million paid out in affiliate and partner commissions, we hold a stellar reputation for transparency, multi-tier partner programs, and competitive trading conditions.

​As we continue our aggressive expansion across key regional hubs, we are looking for ambitious commercial professionals Account Manager to drive high-value client acquisition, nurture key partner networks (IBs/affiliates), and scale regional revenue.

Key Responsibilities

• Manage and maintain strong relationships with existing clients.
• Act as the main point of contact to provide professional support and account assistance.
• Understand clients' needs and provide suitable solutions to enhance client satisfaction and retention.
• Follow up with clients to improve engagement, activity, and account growth.
• Identify opportunities to upsell additional products and services.
• Assist clients with account onboarding, platform usage, and general enquiries.
• Monitor client feedback and work closely with internal teams to resolve issues.
• Maintain accurate client records and prepare regular account performance reports.
• Support business development activities and contribute to achieving company targets.
• Stay updated on Forex market trends and industry developments.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Finance, Marketing, or related fields.
• Minimum 1-2 years of experience in Account Management, Customer Relationship Management, Sales, or Financial Services.
• Experience in Forex, CFD, FinTech, Investment, or Online Trading industry is an advantage.
• Strong client relationship management and communication skills.
• Customer-oriented with strong problem-solving abilities.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Target-driven, proactive, and able to work independently.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.

Skills