Job Description

Our Cloud Support Engineer role offers you the opportunity to be involved in exciting work in the IT and Cloud industry. 

We are looking for individuals with a strong sense of responsibility, always willing to help customers and the team to be problem-solvers! 

 Job Responsibilities:

• Work directly with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) architects to help reproduce and resolve any issues.
• Response to escalated customer service issues.
• Actively participating in change and incident management processes and coordinating several stakeholders.
• Coordinate with other teams to complete orders where managed service support is requested.
• Coordinate with other services teams where cloud services & virtualization specific issues are escalated.
• Responsible for general health and maintenance of cloud service offerings.
• Responsible for dealing with customers’ feedback and enquiries, assisting customers in collecting and analyzing data.

Requirements:

• Fresh graduates are encouraged to apply. 
• More than 1 year of experience with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) in either production support or school projects is an added advantage.
• Degree in Computer Science, Information Technology or equivalent.
• Interest in Cloud Computing.
• Willingness to learn, teamwork spirit and problem solving skills.

What we offer:

• Attractive and competitive remuneration package: Salary, Bonus and other benefits (Parking, Medical, Travel etc).
• Young, creative and flexible working environment and culture.
• Long-term career growth or progression in career life.
• Exam Certifications sponsored by the company. 
• On the job training will be provided. 

Job Requirements