AI-generated summary
beta
This job is for a Cloud Support Engineer who helps customers solve tech problems in the cloud. You might like this job because it offers training, a fun team environment, and the chance to grow your career while working with major cloud platforms!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Our Cloud Support Engineer role offers you the opportunity to be involved in exciting work in the IT and Cloud industry.
We are looking for individuals with a strong sense of responsibility, always willing to help customers and the team to be problem-solvers!
Job Responsibilities:
- Work directly with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) architects to help reproduce and resolve any issues.
- Response to escalated customer service issues.
- Actively participating in change and incident management processes and coordinating several stakeholders.
- Coordinate with other teams to complete orders where managed service support is requested.
- Coordinate with other services teams where cloud services & virtualization specific issues are escalated.
- Responsible for general health and maintenance of cloud service offerings.
- Responsible for dealing with customers’ feedback and enquiries, assisting customers in collecting and analyzing data.
Requirements:
- Fresh graduates are encouraged to apply.
- More than 1 year of experience with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) in either production support or school projects is an added advantage.
- Degree in Computer Science, Information Technology or equivalent.
- Interest in Cloud Computing.
- Willingness to learn, teamwork spirit and problem solving skills.
What we offer:
- Attractive and competitive remuneration package: Salary, Bonus and other benefits (Parking, Medical, Travel etc).
- Young, creative and flexible working environment and culture.
- Long-term career growth or progression in career life.
- Exam Certifications sponsored by the company.
- On the job training will be provided.
Job Requirements
Company Benefits
Career Development Opportunities
The company fully sponsors exams, training sessions, and certifications to enhance employees' skills and knowledge.
Medical Support
Employees receive medical benefits, ensuring their health and well-being are prioritized.
Gym Facilities
To promote a healthy lifestyle, G-Asiapacific provides gym facilities for its employees.
Transportation Reimbursement
Employees can claim transportation expenses, such as Grab rides, incurred during work travels.
Creative and Flexible Work Environment
The company fosters a young, creative, and flexible working culture, encouraging innovation and collaboration
Additional Info
Company Profile
