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This job is about strengthening customer relationships through events, communication, and feedback. You might like this job because it involves planning engaging activities and enhancing customer experience to maintain loyalty and satisfaction.

Undisclosed

Seksyen 26, Shah Alam, Selangor

Job Description

Objectives: Develop, plan, and coordinate various events, activities, and method to implement and improve GMES-customer relations and GMES brand exercise. Ensuring that GMES maintain and forge a stronger bond with the customers and stakeholders.

The Job:

  • Coordinate and organize events for customer appreciation for the whole GMES-customer network to strengthen the GMES-customer bond. Ensuring customers experience positive atmosphere which builds long lasting relationship and retains existing customers. Planning of events throughout the calendar year to ensure smooth execution of the engagement activities according to the customer segmentation as well as for stakeholders.
  • Conduct selection of vendors and suppliers of event supplies, materials, venue, program, back-end processing and purchasing of necessary items for customers appreciation. Maintain sufficient stock and inventory of items for corporate gifts and event goodies.
  • Develop and plan for the communication materials and distribution schedule of emails, letters, and other correspondence such as E-greetings, event invitations, service features, upgrades, gifts, giveaways, and other materials for Premium and Preferred customers to solidify customer's appreciation.
  • Develop and maintain promotional tools such as GMES website, brochures, corporate profile, leaflets, and others to enhance awareness and branding of GMES.
  • Share input on current events, sales and marketing based on feedbacks from customers. Assisting Customer Relationship Manager to develop constant improvements based on what customers are looking for to present suggestions to other departments and the management to improve services. Planning for customer surveys to gather feedback from customers.
  • Liaise with relevant authorities to ensure facilitation of administrative requirements, as well as with service providers and consultants to enable the implementation of CRM strategy and plans.
  • Identify Premium or Preferred customers for database within the GMES network. Liaise with Marketing and Sales Team to conclude customer identification.
  • Maintain control on operating cost and improve event coordination target to ensure meeting targets within the allocated budget. Ensuring that the approved budget is managed well and utilized properly.
  • Address any customer issues and problems quickly to reflect and revert to Marketing or Sales Team for their actions. Liaising with various key departments to ensure that all issues are resolved.
  • Coordinating surveys to measure customers level of satisfaction. Devising separate strategies and plans for customers and reviewing the effectiveness of existing strategies to explore the need for any necessary changes and enhancements of current services.

Job Requirements

Requirements:

  • Candidates from FMCG industry
  • Masters or Degree in International Business or Mass Communications or equivalent.
  • At least 5- 7 years’ experience in event planning or communication or corporate affairs.
  • Familiarity in software for creative design and communications.
  • Must visibly demonstrate commitment to ethical conduct and must have the hands-on capabilities and understanding to provide leadership to the business and instill a culture of operational excellence.
  • Knowledge in customer relationship management, public relation, and communication.
  • Excellent decision-making skills and good judgment as well as an interest in working with others.
  • Good command in oral and written English.
  • Must be proficient with computer application software (MS Offices, dbase, etc.)

Skills

Event Management
Management Reporting
Relationship Management
Marketing Strategies

Company Benefits

Dental and Optical Care

Smile brighter and see clearer! We cover dental and optical expenses, so you can maintain your best health with ease.

Hospitalization and Outpatient

Your health is our priority. We ensure that you and your family will have the support you need for medical treatment without the worry of expenses.

Maternity Coverage

Family planning is a big step, and we're here to support you! We offer maternity coverage for expectant mothers

Competitive bonus

Hard work deserves rewards! Enjoy a competitive bonus structure that recognizes your dedication, allowing you to share in the company's success.

Company Trip

Take a break and recharge! Join us on an annual company trip, where we bond with teammates, and create unforgettable memories together.


Additional Info

Career Level

Senior Executive


Company Profile

Gas Malaysia Berhad-logo-image

Gas Malaysia Berhad

Gas Malaysia Berhad (“Gas Malaysia”) was established on 16 May 1992 to sell, market and distribute natural gas as well as to develop, operate and maintain the Natural Gas Distribution System (“NGDS”) within Peninsular Malaysia. We are licensed under the Gas Supply Act 1993 to  supply and sell reticulated natural gas in Peninsular Malaysia. With the transition towards the liberalisation of the market set to take...