Job Description
The operations manager oversees the entire supply chain by:
- Managing inventory effectively through detailed reporting on stock levels, storage arrangements, and standard operating procedures for goods handling.
- Optimizing the production process by enhancing skills to ensure the efficient handling of raw and perishable goods delivered to customers daily, emphasizing packaging, hygiene, and quality.
- Overseeing distribution logistics to ensure timely delivery by makesure during packing period all must be on time to avoid delay of delivery time.
- Monitoring sales to guarantee the quality and quantity of product supply meet customer demands in advance, which helps build trust and encourages repeat orders or referrals to potential new clients.
- Assist in scheduling and training staff to ensure consistency and quality in service.
- Address guest inquiries and handle service issues in a professional manner.
- Collaborate with the Marketing Department to implement promotions and enhance guest experience.
- Assist in scheduling and training staff to ensure consistency and quality in service.
- Address guest inquiries and handle service issues in a professional manner.
- Collaborate with the Marketing Manager to implement promotions and enhance guest experience.
- Assist in scheduling and training staff to ensure consistency and quality in service.
- Address guest inquiries and handle service issues in a professional manner.
- Collaborate with the Marketing Manager to implement promotions and enhance guest experience.
Job Requirements
- At least 3year(s) working experience in the Food & Beverage / Hospitality / Related Field
Able to do report in english/and comunnicate well in english and malay. Chinese candidates will be an advantage. - Experience in overseeing cost & budget planning.
- Excellent interpersonal & communication skills.
- Excellence in delivering customer satisfaction.
- Initiative and good leadership skills to manage a team.
- Excellent organizational skills.
- Good conflict resolution.
- Proven leadership skills.
- Great decision-making skills.
- Strong attention to detail.
- Adept at budgeting and forecasting.
- Ability to transform data into actionable, strategic decisions.