Job Description

Position: AR OTC - Insurance Industry

Location: Selangor, Malaysia (On-site during KT at Sunway Geo Tower, then hybrid)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Responsibilities

• Handling unapplied cash: Unapplied/unidentified payment investigation & Cash collected at the month end. 
• Invoicing: Generate and send invoices to customers promptly 
• Query Resolution (Simple cases)  
• Emails to underwriting team to solve registration related issues  
• Generate and send customer invoices.  
• Apply customer payments to accounts receivable.  
• Reconcile accounts receivable and prepare reports  
• Support month-end close activities 
• Coordinating query resolution/dispute management: Verbal & Written Communication with client and related departments. 
• Receivables management (aging, overdue reports, SOAs, etc) 
• Customer data management 
• Follow established policies & procedures as laid out in SOPs and other relevant process documents.  
• Identification and application of straight through Cash.  
• Eagerness to learn new process  

Job Requirements

Minimum qualifications 

• Graduate in finance and accounting or relevant 
• At least 2-5 years relevant Experience of working in Order to Cash process. 
• Must be fluent in Mandarin or Cantonese and English, both spoken and written

Preferred qualifications 

• Excellent written & verbal communication skills with the ability to communicate clearly in all levels within the organization. 
• Knowledgeable in MS Office (especially in Excel). 
• Preferably knowledgeable in SAP. 
• Keen attention to details skills. 
• Ability to handle varied volumes of workloads and to meet targets and deadlines 

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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