Earn up to 7000 MYR with performance-based incentives

Competitive Pay

Flexi benefit capped at 1500 MYR per annum

Medical Insurance

Our company is experiencing rapid growth, creating good opportunities for career advancement and clear trajectory for professional success

Company Hypergrowth Equals Personal Career Growth

We empower our team with the tools, mentorship, and opportunities needed to accelerate their career growth and achieve long-term success

Mentorship

Tarro

At Tarro, we empower small brick-and-mortar restaurants by relieving them of the operational burdens of running their business. Our multi-product ecosystem provides AI-powered order taking, delivery enablement, and marketing solutions, creating a seamless connection between restaurants and their customers. By combining cutting-edge technology with a dedicated team, we tackle the real-world challenges faced by small business owners. We are customer-obsessed, working backwards from their needs to ensure their success is our success.&nbsp;

&nbsp;The U.S. restaurant industry represents a $1 trillion total addressable market (TAM), yet small restaurants often lack access to affordable technology. While large chains benefit from expensive tech, we believe small restaurant owners deserve the same advantages at a fraction of the cost. With the trust of thousands of restaurants, we have supported nearly 20 million customers. We’re proud to have been named one of Built In’s top companies to work for in 2024.&nbsp;

About Us

Tarro empowers restaurants with human+AI solutions that automate voice ordering, delivery, and marketing.
As a captive tech company, we offer employees stability and growth of an in-house environment, where their contributions directly impact our core business success. Our captive tech model provides long-term career growth, job security, and deeper engagement with cutting-edge projects that shape our company's future.

How Are We Different?

We are seeking for an exceptional Training Manager who will play a pivotal role in transforming our training programs and elevating the overall quality of our client support teams. The ideal candidate is a dynamic leader with a proven track record in designing and implementing agile training programs within high-growth tech startups. They are a fast learner who stays ahead of industry trends and product developments, ensuring our training materials are always current and effective. This individual excels at both strategic planning and hands-on execution, unafraid to delve into the details to achieve excellence. With strong leadership and people management skills, they can mentor and inspire teams, fostering a culture of continuous learning and improvement. Proficiency in data analysis is essential, as they will use metrics to drive decisions and measure training impact. Resilient and adaptable, they thrive in a fast-paced, ever-changing environment and are committed to long-term growth, ready to make a significant impact on our organization.

What you’ll accomplish: 
<ul>
<li>Revamp and Accelerate Training Programs: Develop and implement an agile training strategy that can swiftly adapt to constant product changes and updates, ensuring our client support team is always equipped with the latest knowledge and skills.</li>
<li>Design and Deliver Real-Time Training: Create and deliver engaging, up-to-date training modules, including live sessions, e-learning courses, and microlearning resources, that can be quickly updated as products evolve.</li>
<li>Establish Continuous Learning Culture: Foster a culture of continuous learning and improvement within the client support team, encouraging proactive knowledge sharing and skill development.</li>
<li>Enhance Team Performance: Equip the client support team with the tools and knowledge to deliver exceptional service, improving first-call resolution rates, reducing support ticket volumes, and increasing client satisfaction.</li>
<li>Collaborate Cross-Functionally: Work closely with product, engineering, and client support teams to stay ahead of product developments and ensure training materials reflect the most current information.</li>
<li>Implement Measurement and Feedback Systems: Establish metrics to evaluate training effectiveness, gather feedback, and continuously improve training programs.</li>
</ul>
Year One Deliverables:
<ul>
<li>Agile Training Framework: Develop and implement an agile training framework that reduces the time from product update to team training</li>
<li>Up-to-Date Knowledge Base: Create and maintain a dynamic knowledge base and training library that is always current, reducing knowledge gaps in the client support team.</li>
<li>Improved Performance Metrics: Achieve a significant improvement in key performance indicators such as first-call resolution rate, average handling time, and client satisfaction scores.</li>
<li>Onboarding Acceleration: Reduce new hire onboarding time, enabling new client support staff to become fully productive more quickly.</li>
<li>Continuous Improvement Process: Establish a feedback loop with client support representatives to continually refine and enhance training materials based on real-world experiences.</li>
<li>Cross-Departmental Alignment: Build strong relationships with product and engineering teams to anticipate product changes and proactively prepare training materials ahead of releases.</li>
</ul>

This job is for a Client Support Training Manager. You might like this job because you get to revamp training programs, foster a culture of continuous learning, and collaborate across teams to enhance client support performance in a fast-paced tech environment.

Project Management

Data Analysis

People Management

Effective Communication

Instructional Design

Agile Project Management

Learning Management Systems

Performance Management

Modular Design

Knowledge Transfer

We are seeking for an exceptional Training Manager who will play a pivotal role in transforming our training programs and elevating the overall quality of our client support teams. The ideal candidate is a dynamic leader with a proven track record in designing and implementing agile training programs within high-growth tech startups. They are a fast learner who stays ahead of industry trends and product developments, ensuring our training materials are always current and effective. This indiv...

Client Support Training Manager

Tarro

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