Job Description

HOUSEKEEPER

Reports to: Housekeeping Manager (HKM), Assistant Housekeeping Manager (AHKM)

• Room Cleaning: Clean and prepare guest rooms according to the hotel's standards, including making beds, dusting, vacuuming, and replenishing supplies such as toiletries and linens.
• Public Area Maintenance: Ensure public areas such as lobbies, hallways, and restrooms are clean and well-maintained. Regularly check and address any cleanliness issues in these areas.
• Laundry Services: Handle laundry tasks, including washing, drying, folding, and ironing linens and towels as required. Ensure that clean linens are stocked and ready for use.
• Guest Requests: Respond to guest requests for additional supplies or special cleaning needs promptly and courteously. Report any maintenance issues or damages to the supervisor.
• Inventory Management: Assist with managing cleaning supplies and equipment. Ensure that cleaning supplies are used efficiently and report low stock levels to the supervisor.
• Health & Safety Compliance: Follow health and safety regulations, including proper handling and storage of cleaning chemicals. Use personal protective equipment (PPE) as required and follow safety procedures.
• Team Collaboration: Work collaboratively with other housekeeping staff and departments to ensure efficient operations and a high standard of cleanliness throughout the hotel.
• Documentation: Maintain records of completed tasks and report any issues or special requests to the housekeeping supervisor. Ensure all housekeeping duties are completed as per the schedule.

Authority:

• Follow instructions and guidelines provided by the housekeeping supervisor or manager.
• Report any guest complaints, maintenance issues, or discrepancies to the supervisor.
• Handle and use cleaning supplies and equipment according to established protocols and safety guidelines.

Job Requirements

Requirements:

• Education: Sijil Pelajaran Malaysia (SPM) or equivalent.
• Experience: Previous experience in housekeeping or a similar role is preferred but not required.
• Skills: Strong attention to detail, ability to follow instructions, good physical stamina, and excellent customer service skills

Skills