Job Description

WE'RE HIRING

Spa Supervisor / Admin & Operations Executive

📍 Beauty Palace Muslimah Spa
USJ 1, Subang Jaya

Salary

RM2,500 – RM3,200 (depending on experience)

About the Role

We're looking for a highly organised, proactive and customer-focused individual to oversee the daily administrative and operational functions of our spa. This role is ideal for someone who enjoys multitasking, coordinating people, and ensuring smooth day-to-day operations while delivering an exceptional customer experience.

Key Responsibilities

Administration

• Manage customer appointments and daily schedules.
• Transfer customer records, packages and memberships into the Fresha system.
• Maintain accurate customer databases and treatment records.
• Handle appointment confirmations and reminders.
• Assist with membership tiers, loyalty programmes and package management.

Customer Service

• Respond to customer enquiries via WhatsApp and social media.
• Provide professional and friendly customer support.
• Follow up with customers regarding appointments and treatments.

Spa Operations

• Coordinate beauticians' schedules and daily operations.
• Ensure treatment rooms and appointment flow run efficiently.
• Assist in improving operational systems and SOPs.
• Support management with daily operational planning.

Marketing Support

• Create simple posters and promotional materials using Canva.
• Assist with light social media posting.
• Support promotional campaigns and marketing activities.

Recruitment & Administration

• Assist in sourcing and screening new staff.
• Coordinate interview appointments.
• Support general office administration and documentation.

Working Schedule

• 6-day work week

Benefits

✔ EPF, SOCSO & EIS
✔ Annual Leave & Medical Leave
✔ Performance Bonus & Incentives
✔ Allowance
✔ Accommodation provided (if required)
✔ Career development opportunities
✔ Friendly and supportive working environment

If you're passionate about customer service, enjoy organising operations, and would like to grow with an established Muslimah spa, we'd love to hear from you.

Apply now and become part of the Beauty Palace family!

Job Requirements

Requirements

• Minimum 1–2 years' experience in administration, operations or customer service.
• Strong organisational and multitasking skills.
• Excellent communication skills in English and Bahasa Malaysia.
• Computer literate (Microsoft Office).
• Able to use Canva for simple designs.
• Comfortable learning and using digital systems such as Fresha.
• Positive attitude with good problem-solving skills.
• Responsible, trustworthy and able to work independently.
• Experience in the beauty, wellness or spa industry is an added advantage.

Skills