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This job is for a Merchant Implementation Support in the Hospitality & Retail sector in Asia Pacific. You might like this job because you'll resolve payment integration issues, collaborate with internal teams, and improve customer experiences within a diverse international environment.
Undisclosed
CUSTOMER SUPPORT - HOSPITALITY & RETAIL, ASIA PACIFIC
Nature and aim of the position
We are looking for an experienced POS and payment integration specialist for the Asian market. You are to be responsible for implementation and support of Global Blue merchants in the hospitality and retail sectors the Asia Pacific region.
In this role, you will work closely with different functions across the organization. You will act as the bridge between our customers and our internal team. Resolve customer enquires within the required SLA. With your payments experience in the hotel and retail sector you will have direct impact on the customer experience and their integration with the Global Blue Platform.
Main duties and responsibilities
• Resolving assigned incidents within SLA
• Initiating and driving problem management activities in order to permanently remove incident root causes
• Cooperating with customers and internal departments who act as additional 3rd level support
• Provide support in projects
• Participate and facilitate end to end testing as part release deployment
• Maintaining effective communication channels with all parties involved
• Review, analysing of XML/JSON/CSV data files
• Review Hotel Property Management System (PMS) database logs
• Review Hotel Point of Sales (POS) database logsTroubleshoot payment systems across hotel and retail systems, along with payment gateway
• Measure and improve the end-to-end performance of Global Blue’s payment related services against agreed Service Level Agreements and business targets
• Providing 2nd and basic 3rd level support for the assigned IT services
Qualifications
• Business understanding of payment flows and financial transaction handling
• Expertise in credit card domain and the relation between banks/acquirers/merchants
• Experience in hotel finance reconciliation is an advantage
• Hands on experience in supporting business applications in large or medium scale environments
• Experience in collaboration with software development teams or outsourcing contractors
• Work experience within an international environment
• Minimum 3 years’ experience working with in hotels industry and hotel IT systems
• Advance understand of payment gateway solutions, along with tokenisation and e-commence
• Knowledge of merchant acquiring
Preferable skills and competencies
• Demonstrates strategic thinking with an entrepreneurial spirit
• Analytical and problem-solving skills
• Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
• Ability to collect, clarify, and translate business requirements into documentation and conceptual design
• Excellent verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to effectively collaborate with others to reach mutually agreeable outcomes
• Ability to work independently as well as with a team
• Effective time management skills and ability to meet deadlines
• Possess a "can do" attitude and positive outlook, minimizing negative behaviours
• Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
• Be prepared to travel regionally, and willing to work outside office hours
Our Offer
International environment, inspiring colleagues with more than 35 nationalities where English is the official working language. Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications.
Be part of a truly pioneering technology company with innovation, collaboration and empowerment at the heart of what we do.
We make space for people to explore and innovate, creating a flexible environment that encourages creativity.
With a flexible environment that encourages testing and learning, we foster innovative and creative solutions.
Last active - few hours ago
0 - 10 Years of Experience