Job Description

Main duties and responsibilities

• Overseeing multiple projects and managing the interdependencies among them
• Providing strategic guidance to the project managers and implementation managers
• Align deliverables of projects to the programme’s outcome
• Manage risks, cost and issues and take corrective measurements
• Manage activities of Project Managers and Technical Implementation Managers (i.e., hires, trains, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
• Build and foster high performance teams, ensuring predictable, consistent, and successful programme delivery through oversight.
• Develop and maintain strong working relationships and strategic partnerships with external (e.g., primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
• Drives continuous improvement of the Project Delivery processes as it relates to Programme and Project Management practices; stays informed of industry developments and best practices, and champions the adoption and integration into the Project Delivery process
• Managing communications with all stakeholders

Reporting and collaboration

• The holder of the position reports to a Head of Technology & Operations for Added Value Payment Solution in Global Blue.
• The holder of the position manages and works daily with Project Managers and Technical Implementation Managers
• The holder of the position collaborates with the Technical Architect, Software Engineering Team, Business Units and the Commercial organizations

Key competencies

• Extensive experience in managing project management life cycle
• Experience in Project Governance
• People Management skills in multiple time zone, virtual and multi-cultural teams
• Understanding and translating customer needs into requirements
• Project Risk Management
• Organizational and planning skills
• Financial Planning and Management

Job Requirements