Job Description

Key Responsibilities

• Lead, coach, and manage a team of telemarketers to achieve daily, weekly, and monthly targets.
• Develop and implement effective telemarketing strategies, scripts, and call processes.
• Monitor call quality, conversion rates, and productivity to ensure performance standards are met.
• Analyze campaign performance and provide regular reports on KPIs, sales outcomes, and team efficiency.
• Conduct training, onboarding, and performance reviews for telemarketing staff.
• Ensure compliance with company policies, PDPA regulations, and telemarketing best practices.
• Collaborate with sales, marketing, and operations teams to align campaigns and objectives.
• Handle escalated customer inquiries or objections professionally.
• Continuously improve call scripts, workflows, and customer engagement approaches.
   

Job Requirements

Requirements & Qualifications

• Prefered female
• Diploma or Bachelor’s Degree in Business, Marketing, or a related field.
• Minimum 3–5 years of experience in telemarketing or inside sales, with at least 1–2 years in a managerial role.
• Strong leadership, coaching, and team management skills.
• Proven ability to drive sales performance and improve conversion rates.
• Excellent communication, negotiation, and interpersonal skills.
• Data-driven mindset with experience in performance tracking and reporting.
• Familiarity with CRM systems and call center tools is an advantage.
• Knowledge of PDPA and telemarketing compliance standards.

Skills