Job Description

Job Summary

You will be working with New Era. They are an iconic, globally recognized fashion brand famous for their authentic headwear and streetwear apparel. In this retail role, you are the welcoming face of the brand. 

You will help customers discover the perfect style while making sure the store runs smoothly and looks presentable every day.

Why This Opportunity Is For You

• Learn valuable customer service and retail sales skills.
• Gain practical experience in daily store operations and fashion visual merchandising.
• Work alongside a team within a legendary fashion brand.
• Build a strong foundation for a career in the retail industry.

Key Responsibilities

Customer Service and Sales

• Welcome customers and promote the New Era brand
• Greet every customer and recommend products based on their needs and wants
• Share product features and benefits clearly so that you deliver an exceptional customer experience
• Achieve store and personal sales targets
• Work towards meeting Key Performance Indicators
• Provide an exceptional level of service so that you help the store hit its goals and drive sales

Store Operations and Cashiering

• Manage daily cashier duties
• Collect cash and credit payments, scan products accurately, and handle promotional cash vouchers
• Track all transactions carefully so that you ensure prices are correct and payments are balanced
• Maintain shop image and cleanliness
• Perform regular housekeeping and arrange items according to Visual Merchandising guidelines
• Keep the outlet clean and products priced correctly so that the store is always presentable to customers
• Follow schedules and standard procedures
• Follow the working shift schedule planned by the District Manager and Head of Department
• Understand all policies so that your work is always carried out according to company standards
• Support the team and management
• Assist the team with any other projects on an as needed basis
• Perform any ad hoc actions assigned by Management so that the store operates efficiently

Inventory and Stock Management

• Handle stock management and replenishment
• Assist in maintaining accurate inventory records and perform regular store stock take activities
• Monitor store items closely so that you take responsibility for preventing stock loss

Job Requirements

Job Requirements

Knowledge: Ability to develop and maintain good product knowledge.

Qualities: Responsible and accountable for store standards and stock.

Skills: Customer service, direct sales, cashiering, and basic inventory tracking.

Skills