Job Description

Role Overview

The Retail Associate will be responsible for delivering excellent customer service, supporting sales transactions, maintaining product displays, and ensuring smooth day-to-day retail operations. This role is customer-facing and requires individuals who are reliable, presentable, and comfortable working in a fast-paced retail environment.

Job Description

Customer Service

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide product information, recommendations, and support to enhance the customer experience.

Sales & Transactions

• Process purchases accurately via Point of Sale (POS) systems or manual methods where applicable.

Merchandise & Area Upkeep

• Maintain cleanliness, organisation, and visual appeal of the assigned sales area, display, or store.
• Ensure products are well-stocked, properly displayed, and neatly arranged at all times.

Cash & Payment Handling

• Handle cash, card, and digital payments responsibly.
• Perform end-of-shift cash reconciliation and report any discrepancies promptly.

Stock Management

• Monitor inventory levels and inform supervisors of low, fast-moving, or out-of-stock items.
• Assist with restocking, stock checks, and basic inventory tracking as required.

Product Knowledge

• Stay updated on product features, pricing, promotions, and key selling points.
• Communicate product benefits clearly and accurately to customers.

Reporting:

• Submit daily sales, stock, and operational reports as required
• Flag any issues, customer feedback, or operational concerns to the supervisor

Hygiene & Safety (where applicable)

• Follow hygiene, safety, and company SOPs at all times, especially when handling products or interacting closely with customers.

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Job Requirements

Candidate Requirements

• Age between 18–35 years old
• Malaysian citizen
• Minimum SPM / equivalent qualification
• Able to communicate well in Bahasa Malaysia and basic English
• Friendly, presentable, and customer-oriented
• Willing to work shifts
• Basic knowledge of cash handling and POS system is an advantage
• Honest, punctual, and responsible
• Able to work independently and as part of a team

Working time:

• Morning: 10am - 6pm
• Noon: 2pm - 10pm
• Full day: 10am - 10pm

Job Types: Full-time, Part-time, Contract
Pay: RM1.5K - RM4K per month

Contract length: 3 months or more

Skills