Job Description

• Support production coordination with print suppliers to ensure seamless order processing and fulfillment.
• Act as a liaison between internal departments and suppliers for artwork processing and approvals.
• Assist in the launch of new and seasonal products (e.g., CNY and Raya money packets) by coordinating with relevant stakeholders.
• Ensure orders are processed and delivered on time by maintaining effective communication with suppliers.
• Monitor stock levels, maintain adequate inventory in the warehouse, and initiate re-orders as needed.
• Handle customer complaints and collaborate with suppliers to resolve issues promptly.
• Prepare internal quotes for custom orders and coordinate with sales and production teams.
• Assess customer-specific requirements and request quotations from suitable suppliers.
• Calculate and record supplier order pricing to ensure accurate cost tracking.

Job Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Printing Technology, or a related field.
• 1-2 years of experience in production coordination, supply chain, or a similar role in the printing or e-commerce industry, however fresh graduates are encourage to apply!
• Strong organizational and multitasking skills with keen attention to detail.
• Experience working with suppliers and managing order fulfillment processes.
• Excellent communication and negotiation skills to coordinate between internal teams and external suppliers.
• Ability to handle customer complaints professionally and find effective resolutions.
• Proficiency in inventory management and order tracking systems.
• Knowledge of the printing industry, production workflows, or artwork processing is a plus.

Skills