Job Description

 Key Responsibilities

1. Cash Handling & POS Management

• Operate Point of Sale (POS) systems.
• Verify bill accuracy against orders, guest table numbers, or special promotional discounts. 
• Manage the shift’s cash float, perform safe drop procedures, and ensure zero discrepancies during end-of-shift cash balancing. 
• Issue accurate change, print receipts, and handle bill splitting or transfers professionally. 

2. Frontline Customer Service

• Greet customers warmly upon arrival and thank them genuinely as they leave.
• Take accurate dine-in or takeaway orders directly at the counter when required.
• Handle customer inquiries regarding the menu items, pricing, or current store promotions.
• Manage complaints or billing disputes with patience, escalating complex issues to the Duty Manager immediately.

3. Counter Maintenance & Support

• Keep the cashier station neat, clean, sanitized, and fully stocked with receipt rolls and packaging supplies.
• Assist the service crew during busy periods by packing takeaway orders, clearing nearby tables, or managing the queuing system. 

Working Conditions & Benefits

• Shifts: Required to work on a rotational shift basis, including weekends, nights, and public holidays.
• Physical Demands: Long hours of standing and remaining alert at the counter.

Job Requirements

Job Requirements

Qualifications & Experience

• Education: High School Diploma / SPM or equivalent.
• Experience: Prior experience as a cashier or retail crew in a fast-food chain, cafe, or restaurant is preferred but not mandatory. (Fresh grads/entry-level candidates are usually welcome).

Skills