Job Description

Join our hospitality team and be the first point of contact for our guests. We are looking for a friendly, professional, and service-oriented Front Desk Officer who is passionate about delivering an excellent guest experience.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Respond to guest inquiries, requests, and complaints professionally
• Handle phone calls, emails, and other front office communications
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Prepare daily reports and maintain front desk documentation
• Ensure the lobby and reception area are presentable at all times

Job Requirements

Requirements

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or a related field
• 2–5 years of experience in a hotel front office or receptionist role
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality with excellent customer service skills
• Able to work shifts, weekends, and public holidays
• Well-groomed, responsible, and able to work in a fast-paced environment

Skills