Job Description

客户服务与客户体验

• 主动了解客户需求，并提供合适的产品建议及解决方案。
• 跟进售后服务与客户咨询，提供优质的客户体验。
• 建立并维护良好的客户关系，提高客户满意度及忠诚度。
• 专业处理客户反馈、咨询及投诉，并积极协助解决问题。
• 协助处理客户登记、咨询及各类促销活动或展销活动期间的客户服务工作。

营运与行政管理

• 使用公司系统处理及追踪客户订单。
• 维护并定期更新客户资料，确保资料准确完整。
• 协助准备每日、每周及每月营运及销售报告。
• 负责文件整理、发票处理及其他行政工作，以确保日常营运顺畅进行。

沟通协调与团队支援

• 与物流团队协调出货及退货流程，确保及时交付。
• 协助展销会、路演活动及公司活动期间的客户接待与现场支援工作。
• 根据需要协助培训及指导新进同事。
• 与各部门紧密合作，确保沟通顺畅及提升营运效率。

线上客户互动

• 通过社交媒体平台、即时通讯工具及线上渠道回复客户咨询。
• 协助线上活动及促销活动的客户沟通、报名及后续跟进工作。

Customer Experience & Support

• Understand customers' needs and recommend suitable products or solutions.
• Follow up on after-sales inquiries and provide excellent customer support.
• Build and maintain strong relationships with customers to encourage long-term loyalty.
• Handle customer feedback, inquiries, and complaints professionally while working towards effective resolutions.
• Assist with customer registrations, inquiries, and support during promotional campaigns and events.

Operations & Administration

• Process and track customer orders through the company's internal system.
• Maintain accurate customer records and update information regularly.
• Prepare daily, weekly, and monthly operational and sales reports.
• Assist with documentation, invoicing, and basic administrative duties to support business operations.

Coordination & Team Support

• Coordinate with the logistics team to ensure timely delivery and return processes.
• Support customer reception and engagement during roadshows, exhibitions, and company events.
• Assist in onboarding and guiding new team members when required.
• Collaborate with different departments to ensure smooth communication and operational efficiency.

Digital Customer Engagement

• Respond to customer inquiries through social media platforms, messaging channels, and online communication tools.
• Support online campaigns and promotional activities by assisting with customer engagement and follow-ups.

Job Requirements

我们希望您具备

• 具备良好的中文沟通能力（包括书写及口语）。 
• 熟悉 Microsoft Office 办公软件，如 Excel 和 Word。 
• 能够使用拼音输入法进行中文打字。 
• 拥有良好的沟通能力及人际交往技巧。 
• 具备积极主动的学习态度，愿意不断成长与提升自己。 
• 做事认真负责、条理清晰，并具备良好的时间管理能力。 
• 能够独立完成工作，同时具备良好的团队合作精神。 
• 拥有客户服务、营运、行政或相关工作经验者将更具优势。 

加分项：

• 欢迎应届毕业生申请，公司将为有热忱及学习意愿的候选人提供培训与指导。 
• 喜欢与人沟通，并乐于为客户提供优质服务。 
• 能够适应快节奏的工作环境，并具备解决问题的能力。
  
  

What We're Looking For

• Good command of Mandarin, both written and spoken.
• Comfortable using Microsoft Office applications such as Excel and Word.
• Able to type Chinese using Pinyin input method.
• Strong communication and interpersonal skills.
• A positive attitude with a willingness to learn and grow.
• Responsible, organized, and able to manage tasks efficiently.
• Able to work independently while collaborating effectively within a team.
• Previous experience in customer service, operations, administration, or related fields is an added advantage.

Skills