Staff price purchase for Goodnite products.

Staff price purchase.

Strengthen team bonds and celebrate achievements at our annual team building and dinner events.

Team building/Annual Dinner

Bonus Salary and Increment 

Fun, Dynamic & Flexibility. Annual Leave and Public Holiday observe for Selangor state.


Flexible Working Environment

Medical Benefits. EPF/Socso/EIS contribution.

EPF/Socso/EIS contribution.

Goodnite Sdn Bhd

History The Goodnite® brand was established in 1989 with one mission in mind — to offer better, healthier sleep to customers with its mattresses. The brand believes that a good-night sleep is the key to healthier living. The Goodnite® name is recognised for its comfortable sleeping assurance, which makes Goodnite® a trusted name for generations. Today, the organisation has established itself as one of the top three leading bedding manufacturers in Malaysia. Goodnite® focuses in investing in industry’s best technology to help customers achieve better, quality sleep. Its commitment, quality and service have been the driving forces behind its star-studded line-up of mattresses and other bedding products. In fact, Goodnite's already the trusted name thoughout generations. With our expansion to the north and south region of Malaysia, our team of more than 150 employees services more than 1,200 dealers nationwide to provide you superior comfort. We keep reaching out because we believe that everyone deserves that well-rested sleep for a healthy start to their every day.

Company overview

We have a creative and innovative corporate culture that helps our employees thrive. We are confident that we can offer a range of opportunities to meet your individual needs and goals. We take both your professional and personal development seriously, supporting you in carving out your own individual career path. Being a growing and aspiring work group, we are closed to each other, creating a harmonious work environment. We are always on the lookout for bright, hardworking individual to join our growing team.

Company Culture

Join Goodnite as Our Next Customer Service Executive cum VOC
For over 30 years, Goodnite Group has been a trusted name in the bedding and home furnishing industry — with more than 30 outlets, 8 retail stores, and hundreds of nationwide dealers. As we continue to expand locally and internationally, we’re strengthening our Customer Service team to uphold our commitment to exceptional customer satisfaction and brand trust.
We’re looking for a Customer Service Executive cum VOC who is passionate about people, detail-oriented, and driven to ensure every customer’s voice is heard and every feedback turns into an opportunity for improvement.
Key Responsibilities
<ul>
<li>Handle customer feedback, inquiries, and complaints promptly and professionally through the company’s VOC (Voice of Customer) system.</li>
<li>Conduct product inspections at customer premises according to company policy and service standards.</li>
<li>Validate complaints and coordinate corrective actions with the Quality Assurance (QA) department.</li>
<li>Follow up with customers after service or inspection to ensure satisfactory resolution.</li>
<li>Assist in preparing reports, quotations, and documentation such as Sales Orders (SO) and Goods Returned Notes (GRN) in SQL.</li>
<li>Collaborate with internal departments (QA, Sales, Costing, Operations) to resolve cases efficiently and maintain smooth communication.</li>
<li>Assist in calculating repair charges (standard or non-standard) with relevant departments.</li>
<li>Prepare inspection summaries and analysis reports for management review.</li>
<li>Meet KPI targets set by the Head of Department and contribute to continuous service improvement.</li>
<li>Perform any ad hoc tasks or projects assigned by the HOD.</li>
</ul>

This job is a great fit for you if you love helping people! As a Customer Service Executive at Goodnite, you’ll handle customer feedback, conduct inspections, and work with teams to improve service. You might like this job because it allows you to make a real difference!

Customer Service

Quality Assurance

Customer Communications Management

Organizational Communications

Team Oriented

Independent Thinking

Positivity

Effective Communication

Join Goodnite as Our Next Customer Service Executive cum VOC
For over 30 years, Goodnite Group has been a trusted name in the bedding and home furnishing industry — with more than 30 outlets, 8 retail stores, and hundreds of nationwide dealers. As we continue to expand locally and internationally, we’re strengthening our Customer Service team to uphold our commitment to exceptional customer satisfaction and brand trust.
We’re looking for a Customer Service Executive cum VOC who is passionate ...

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Company Profile

Goodnite Sdn Bhd