Job Description

岗位职责 / Responsibilities

Sales / 销售

• 开拓及维护客户关系，发掘潜在客户 Develop and maintain customer relationships, identify potential clients
• 向客户介绍公司产品与服务，达成销售目标 Introduce products and services to customers and achieve sales targets
• 跟进潜在客户，促进成交 Follow up with leads and close deals
• 收集市场信息与客户反馈，协助优化销售策略 Gather market information and customer feedback to help optimize sales strategies
• 具备电话销售技巧，有效沟通并建立客户信任以达到业绩和客户满意度Apply telemarketing skills to effectively communicate and build customer trust and to achieve monthly sales and customer success goals and target
• 从多渠道收集潜在客户信息，如活动、线上平台、社交媒体等 Gather leads from various sources, including events, online platforms, and social media
• 需参与公司举办的线上或线下活动，并担任引导员或支持角色 Attend company-hosted events (online/offline) as a facilitator or support crew

Customer Success/ 客户体验

• 处理日常客户咨询与售后问题（包括 Walk-in & 在线渠道） Handle daily customer inquiries and after-sales issues (walk-in & online)
• 确保客户能够顺利使用并持续从公司产品中获得价值 Ensure customers can successfully use and gain continuous value from products
• 定期与客户保持联系，提升满意度与忠诚度 Maintain regular contact with customers to improve satisfaction and loyalty

Job Requirements

岗位要求 / Requirements

• 在线客服经验（熟悉 Messenger / WhatsApp 运营流程者优先） Online customer service (familiarity with Messenger/WhatsApp preferred)
• 良好的沟通能力：能以清晰、专业且有温度的语言与客户交流 Good communication skills – able to communicate clearly, professionally, and warmly
• 有责任心 & 注重细节：能同时处理多个客户需求并高效响应 Responsible & detail-oriented – able to handle multiple customer requests efficiently
• 具备销售意识，能在服务中促进成交或提升客单价 Sales-minded – able to upsell or close deals during service
• 有数据分析能力，能通过数据优化流程、提升效率 Data analysis skills – able to optimize processes using service data
• 多语言能力（中文、英文）优先，可服务不同客户群体 Multilingual skills (Mandarin, English) preferred to serve diverse customers

薪资与福利 / Salary & Benefits

• 上班时间 / Working Hour : 9AM – 5PM
• 底薪 / Basic Salary：RM3,000 – RM4,000
• 佣金 / Commission：Based on KPI Performance 提供职业发展与培训机会 Career growth & training opportunities
• 招聘人数 / Vacancies：2 位 / 2 Positions

Skills