Job Description

Background

We are not a big company, but we have big dreams. We're a tight-knit crew fighting to make our mark, and we know there are no shortcuts. The only path to where we want to go is through hard work, focus, and a whole lot of heart. We're building this from scratch, and every single person on the team is critical to our success.

The Right Fit for Our Team

Skills can be taught, but attitude is everything. We need someone who gets our culture and is ready to live it every day. Here’s who we’re looking for:

• You're a Team Player, Period. We win and lose as one. You’re ready to roll up your sleeves and help a teammate without being asked. There are no silos here.
• You Have Grit. When you hit a wall, you don't give up. You get resourceful, you figure it out, and you find a way through. We need problem-solvers, not just task-doers.
• You Ask Questions. There are no stupid questions here, only the ones you were too afraid to ask. If you don't know, you ask. If you're unsure, you clarify. We value honesty and learning over pretending.
• You Live by "If Cannot Also, Must Can." This is our unofficial motto. It's the mindset that no challenge is too big and "no" is not the final answer. It’s about perseverance and an absolute refusal to fail.
• You're Ready for the Grind. We need to be crystal clear: this is not a cruise. The only way we achieve our big dreams is with sweat, blood, and tears. We are looking for people who want to be in the trenches with us, building something amazing. This is an all-or-nothing mission. Either you're in, or you're not.

About the Role

As a Senior Account Manager, you will play a critical role in bridging client strategy with digital production and delivery. You will work closely with Creative, Production, and Technology teams to ensure ideas are translated into high-quality digital work that launches smoothly and delivers results.

You will be responsible for managing client relationships while ensuring digital campaigns, content, and platforms are delivered on time, on budget, and to the highest creative standards.

This role requires someone who is both client-facing and execution-focused — able to translate business needs into actionable plans while coordinating internal teams to bring digital work to life.

Responsibilities

Client & Account Leadership

• Manage day-to-day client communications and maintain strong working relationships
• Act as a trusted advisor to clients on digital initiatives, campaigns, and platform opportunities
• Align client objectives with internal teams to ensure clarity on deliverables and timelines
  

Digital Production & Delivery

• Lead the planning and execution of digital campaigns, content, and platform projects
• Work closely with Creative, Production, and Technology teams to deliver high-quality digital work
• Ensure timelines, scopes, and deliverables are clearly defined and executed efficiently
• Proactively manage project risks, changes, and expectations across stakeholders
  

Team & Workflow Management

• Coordinate cross-functional teams across strategy, creative, content, and production
• Guide and mentor junior account team members
• Ensure internal teams are aligned on priorities and project requirements
  

Operational & Financial Oversight

• Ensure timely submission of project documentation and administrative requirements
• Work closely with Finance on billing setup, project budgets, and invoicing
• Support resource planning across projects and accounts
  

Job Requirements

• Strong experience managing digital campaigns, content production, or digital platform projects
• Comfortable working with creative, production, and technical teams in an agency environment
• Excellent client management and stakeholder communication skills
• Managing multiple projects simultaneously with tight turnaround timelines and frequent revisions.
• Able to respond quickly to feedback and adapt to shifting priorities in a client-driven environment.
• Strong project coordination and problem-solving abilities
• Highly organised with the ability to manage multiple projects simultaneously
• Confident presenter who can communicate ideas and progress clearly to clients and teams
• Strong interest in digital marketing, social platforms, and emerging technologies

Good to Have

• Experience working in digitally driven agencies or integrated production environments
• Familiarity with content production, social media campaigns, or digital platforms
• Exposure to multi-channel digital campaigns and integrated marketing programs
• Passion for emerging trends in digital storytelling and technology

If you think we are a match, apply with us now!

Skills