Job Description

About The Job

• Undertake investigation and follow-ups to ensure timely disposal and resolution of agency fraud and market conduct investigation & complaint cases.
• Conduct fraud analysis, detection and compliance surveillance in relation to agency compliance.
• Review and provide the investigation reports on findings / recommendations to Head of Department and/or Management.
• Liaise with relevant authorities, regulators and other oversight departments.
• Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
• Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
• Supervise or undertake fraud analysis and conduct compliance surveillance in relation to agency compliance.
• Develop or enhance methodology in profiling of undesired agency practices. Collect and analyse data from misconduct/fraud cases for preventive and educational initiatives. As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organization’s Core Values.
• Undertake ad-hoc projects as assigned by superior and Division Head of Compliance.
• Undertake investigation on agency, claims related cases, external fraud and whistleblowing case (related to agency only); and ensure timely disposal and resolution of cases. This will include timely and comprehensive follow-ups on any long outstanding cases.
• Champion culture and conduct behavioural expectations within the Department or Division.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks, especially Market Conduct Risk, Fraud Risk and Anti Bribery & Corruption.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best market conduct & fraud risk management practices.

Job Requirements

We are looking for people who

• Have a tertiary or professional qualification in Accountancy / Finance / Law or Insurance (FLMI, FMII etc). Certified Fraud Examiner (CFE) qualification is an added advantage.
• 4 - 6 years in investigation, internal audit, insurance or banking industry. Experience in handling investigation/complaints.
• Key Skills:

➢ Probing nature and patience

➢ Good questioning skills and knowledge.

➢ Analytical & detail oriented

➢ Good written & communication skills

➢ PC literacy

➢ Organizing & planning skills

➢ Good management & supervisory skills.

➢ Excellent interpersonal skills & able to interact with all levels.

• Key Knowledge:

➢ Insurance law and related regulations

➢ Agency and contract law

➢ Policy terms & conditions

➢ Product knowledge & features

➢ Good comprehension of compliance methodologies

• Key Competencies:

➢ Investigation techniques.

➢ Agency and complaint handling.

➢ Strong analytical, problem solving & decision making.

➢ Integrity & trustworthy.

➢ Able to handle difficult situations and work under pressure

➢ Inquisitive and good interviewing skill.

➢ Strategic planning

➢ Planning and coordination

• Other Requirements:

➢ Good networking with counterparts in the insurance industry and BNM

➢ Fast learner

➢ Good interpersonal and report writing skill

➢ Personal attributes which include, Confidence, Information Seeking, Integrity, Involvement, Passion, Performance Orientation, Perseverance & Receptiveness.

• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Probing nature and patience.
• Good questioning skills and knowledge.
• Good written & communication skills.
• Analytical & details oriented.
• Good management & supervisory skills.
• Excellent interpersonal skills & able to interact with all levels.
• Demonstrates alignment with the organisation’s core values through expected behaviours

Skills