Associate, Customer Service (Johor Bahru Branch)

Job Description

To attend to walk-in customers & agents and ensure that their expectations are being fulfilled.
To ensure compliance with Branch Operational Guide.
To meet deadline and service turnaround time set.
To familiarise with new procedures, guidelines, and product knowledge.
To understand the features of all products and able to explain to customers.
To attend to enquiries and complaints and follow through for effective resolution.
To monitor claims approved by Head Office.
To process data-entry; prepare endorsements and checks reports in an accurate and a timely manner.
To ensure timely despatch of reports and correspondence.
To assist and relief Executive whenever the need arises.
To liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements.
To liaise with hospital/ clinic for medical reports required for claims.
To conserve policies through client retention efforts
To handle ad-hoc assignments as and when assigned by superiors and management.
To be relief in Agency Service Centre, Finance and Customer Service Centre whenever needs arises.

Possess tertiary qualification preferably in Customer Service, Communication, Management, Business Administration, Marketing, Insurance or any related discipline
Minimum 1-2 years of working experience in Life Insurance Company.
Preferably with Customer Service or Life Underwriting experience
Good product knowledge and technical knowledge of Life Underwriting
Understand policy servicing guidelines & procedures
General Insurance Act knowledge
Good decision making, problem analysing and solving skills
Good interpersonal relationship skills
Good public relation skills

Our working hours are flexible to accommodate your personal and travel needs.

Dress comfortably or dress to impress, it’s up to you!

Trust us, it’s the cheapest membership around ;)

Birthday leave, maternity leave, paternity leave, wedding leave, study leave and more.

We organise A LOT of events throughout the year to make sure everyone’s happy!

Inclusive of Optical, Dental, and Maternity Assistance.

We’re advocates of education at the workplace!

Earn LIFE points (1 LP = RM1) through our LIFE Programme to reimburse purchases or services from selected merchants or offset insurance premiums.

Numerous training and upskilling opportunities available because we believe learning never stops.

0 - 3 Years of Experience

Clerical, Administrative & Secretarial

Undisclosed

Johor Bahru

Full-Time

This job is no longer available