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This job is perfect for those who love helping people! As a Customer Service Executive, you’ll ensure guests have amazing experiences. You might like this job because of the global team, flexible working options, and growth opportunities in a fast-paced environment.
RM 3200 - RM 3500
Job Description
Join us as a Customer Service Executive where you’ll be the voice of our brand, ensuring every guest enjoys a seamless and memorable experience.
🌍 A global team with colleagues from over 60 nationalities.
🤝 Be part of a diverse, inclusive and collaborative culture where every voice is valued.
🏠 Enjoy hybrid working privileges with the flexibility of home and dedicated in-office days at our comfortable, well-equipped space in the heart of KLCC.
✨ Gain hands-on experience in hospitality and customer service with opportunities for growth in a fast-paced startup.
💼 Enjoy comprehensive medical coverage, allowances and shift incentives.
About the Role
- Provide professional and friendly support via chat, phone, and email, ensuring prompt and accurate responses.
- Serve as the first point of contact for check-in, cleaning, maintenance, and check-out issues, taking ownership of guest concerns.
- Perform basic troubleshooting for common technical issues, such as Wi-Fi resets, boiler repressuring and other essential amenities available in a property.
- Maintain a high level of quality and professionalism in all guest interactions.
- Ensure guest satisfaction by proactively addressing concerns and providing solutions.
- Stay up to date with GuestReady's processes, tools, and system updates.
- Keep detailed records of guest interactions in our internal system.
- Proactively find creative solutions to guest requests, ensuring an exceptional experience.
Job Requirements
- 1–2 years of experience preferred
- Fresh Graduate are encouraged
- Excellent written and spoken English (Additional languages like French or Portuguese are a plus).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to multitask in a fast-paced environment.
- Comfortable with technology and troubleshooting common issues.
- Previous experience in customer service, hospitality or a related field.
- Flexibility to work early in the morning, weekends, and holidays.
- Positive attitude, proactive mindset, and attention to detail.
- Open to those residing in Klang Valley, with easy access to our office in Kuala Lumpur for hybrid working days.
Skills
Company Benefits
Health & Wellness Benefits
Competitive inpatient insurance & extensive annual medical benefits. Including outpatient, dental, eyesight & mental health for full-time employees
Hybrid Working Privileges
Combines the flexibility of working from home with dedicated in-office days to foster collaboration and team engagement
Global Growth & Startup Spirit
Work alongside a diverse, international team in a fast-paced startup culture that offers excellent opportunities for growth and learning
Great Office Environment
Enjoy a casual working style and comfortable office with a fully stocked pantry to keep you energised throughout the day
Equipped to Succeed
We provide laptops and the necessary software to ensure you have the best tools to work smarter and more efficiently
Incentives & Allowances
We provide allowances for working at the office, with additional incentives for weekend and night shifts
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service, Property / Real Estate Management
Company Profile
