Live Operations Associate / Service Coordination (KL)

GuestReady

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RM 2500 - RM 3500

Kuala Lumpur

Full-Time

Job Description

We are GuestReady – a globally leading short-term rental management company, which looks after Airbnb homes in London, Paris, Singapore, Kuala Lumpur, Hong Kong and Dubai (with more cities to come!). Our mission is to leverage new technologies to unlock the full potential of real estate worldwide. Our short-let services include everything from listing creation to guest communications, housekeeping, key management and price optimisation. We raised a Seed Round of US $3M in October 2017 led by Impulse VC – https://beta.techcrunch.com/2017/10/25/guestready-raises-3m/ – (backed by Roman Abramovich).

This role is an operations role with some elements of customer service and it will suit someone seeking a challenge at a fast paced startup, where things move fast, every day.

You will be doing:

Assisting the Operations Team with running the day to day operations - making sure things run smoothly on the day, every day, just like Swiss clockwork
Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service
Remotely coordinating cleaning staff, contractors and Meet and Greeters as they perform their tasks on a daily basis
Scheduling laundry, cleaning services, linen and check-ins for our various homes, for each day
Being responsible for making sure our homes are taken great care of and everything runs smoothly as it should, whilst you are on duty

Job Requirements

You are:

Confident and personable, enjoys dealing with people
Excellent level of verbal and written English, over messages and on the phone
Multi-tasker, able to work under high pressure, staying calm and composed, always focused and delivering great customer service, no matter how busy it gets
Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction. Able to make sure the day-to-day operations will run in the same manner
Fast problem solver, being able to find solutions instantly for any given problem
Team player, able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
Detail-oriented individual with a strong focus on quality – Please mention the word squirrel in your cover letter!
We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings
Interest in start-ups, the sharing economy, logistics and / or customer service is a big plus
Previous experience (1-2 years minimum) working independently in a fast-paced environment and dealing with high-pressure situations, without constant supervision.

We are offering these benefits:

Work with multicultural team members and an international teams, spread across the globe
Exposure to the fast-paced world of high-tech start-ups, with good growth opportunities
Nice offices in a great co-working space and a great team of highly motivated colleagues
Competitive salary and a company laptop for work at the office
Monthly performance bonus and generous extra pay for working over bank holidays

Company Benefits

Remote Working

Work from home, the office, or anywhere in the world!

Start-up spirit!

Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities

Multi-cultural team

Work with multicultural team members and international teams, spread across the globe

Growth opportunities

There's always something new happening at GuestReady every day where you'll learn and grow, together!

Casually casual

Casual working environment in a cool office

Laptops provided

Leveraging technology and softwares to work smarter! (Only applicable for certain positions)

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Company Profile

GuestReady

GuestReady is a globally leading short-term rental management and hospitality company providing great services to property owners and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we are growing fast. Launched in 2016, with over 1.6 million guest nights sold, generating over €60 million in rental income and managing a portfolio worth over €1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

Live Operations Associate / Service Coordination (KL)

GuestReady

RM 2500 - RM 3500

Kuala Lumpur

Full-Time

This job is no longer available