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This job is all about helping customers through phone, email, and chat! You might like this job because you get to solve problems, learn about different products, and work with a friendly team to make customers happy.
Job Description
Key Responsibilities
- Multi-Channel Support: Handle incoming queries via phone, email, live chat, or social media for assigned projects.
- Issue Resolution: Listen to customer concerns, troubleshoot problems, and provide accurate solutions in a timely manner.
- Product Knowledge: Quickly learn and master the specific details, policies, and FAQs for different projects or campaigns.
- Data Entry & Recording: Accurately record customer interactions, feedback, and case details into the CRM or tracking system.
- Escalation: Identify complex issues and escalate them to the appropriate team leads or project managers when necessary.
Job Requirements
- Experience: Prior experience in customer service or a call center environment is an advantage.
- Communication: Excellent verbal and written communication skills; able to explain complex information simply.
- Adaptability: Flexible and able to handle changing workflows or shift focus between different projects.
- Tech-Savvy: Proficient with computers and able to learn new software/CRM tools quickly.
- Soft Skills: Patience, empathy, and a professional attitude.
Skills
Customer Service
Company Benefits
Remote Working
Task Oriented + Trust in People
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Company Profile
GUIDING ESSENCE SDN BHD
At Guiding Essence, we are more than just a HR Advisory firm—we are a people-focused team dedicated to making meaningful connections between talent and opportunity. As a boutique firm, we pride ourselves on delivering personalized and thoughtful services tailored to the unique needs of individuals and businesses.