Job Description

We are looking for an energetic and detail-oriented Intern to join our team. In this role, you will be the "heart" of our operations, helping to manage customer inquiries and ensuring our travel programs and learning events run smoothly. This is a hands-on role perfect for someone passionate about education, travel, and creating great customer experiences.

Key Responsibilities

• Customer Service & Experience:
  
• Serve as the first point of contact for inquiries regarding our travel packages, workshops, and courses (via WhatsApp, email, or social media).
• Assist customers with booking processes, registrations, and payment confirmations.
• Maintain a friendly and professional relationship with clients to ensure high satisfaction.
• Event & Program Coordination:
  
• Assist in the planning and logistics of company events, training workshops, and travel itineraries.
• Prepare event materials (e.g., printing handouts, arranging door gifts, setting up AV equipment).
• Provide on-site support during events to ensure everything runs according to schedule.
• Operations & Administration:
  
• Maintain accurate student/client databases and file administrative documents.
• Liaise with vendors (venues, caterers, transport providers) to ensure services are booked and confirmed.
• Support the team with general office tasks and ad-hoc projects.

Job Requirements

Education

•  Currently pursuing a Diploma/Degree in Tourism, Hospitality, Business Admin, Event Management, or related fields.

Skills:

• Strong communication skills (written and verbal).
• Customer-oriented mindset with a lot of patience.
• Organized and able to multitask in a fast-paced environment.
• Bonus: Passion for travel or personal development/learning is a plus!

Skills