Job Description

• Coordinate and oversee retail operations, ensuring smooth daily workflows and excellent customer experiences.
• Lead and motivate the retail team, including part-time crew members, through virtual collaboration tools and in-person guidance.
• Assist customers with personalized styling advice, product recommendations, and tailored shopping experiences.
• Manage inventory and retail operations, including stock replenishment, quality checks, and customer order handling.
• Ensure the store's visual merchandising meets company standards, keeping the space organized and inviting.
• Resolve customer inquiries and concerns promptly and professionally.
• Train and support retail team members, fostering a positive and collaborative team environment.
• Ensure compliance with operational policies and procedures.

Job Requirements

To succeed in this role, you should have:

• Proven experience in retail operations or customer service, with leadership experience preferred.
• Strong organizational skills, capable of multitasking and coordinating in-store and virtual operations effectively.
• A passion for fashion and the ability to provide styling and product advice.
• Excellent interpersonal and communication skills for both in-person and virtual team coordination.
• Flexibility to work on a rotating schedule, including weekends and public holidays.
• Tech-savviness for virtual communication tools to effectively engage with part-time crew members.
• Problem-solving skills and the ability to address challenges professionally and proactively.

Skills