AI-generated summary
- Run daily ops: ensure regulatory compliance, own vendor oversight, track KPIs and resolve incidents.
- Join a customer-obsessed team driving digitalisation, big-data and scalable ops.
- Build and scale the ops team using advanced analytics!
Undisclosed
Petaling Jaya (First Avenue), Kuala Lumpur
Job Description
Ensure all day-to-day operations comply with the regulatory and internal requirements and are carried on in an appropriate, cost effective manner Build a driven team of operation agents who are customer obsessed.Equip them with the right competencies,radically simple and effective processes,and the right tools to fulfil our service promise Form Strategic Partnership to provide operation level support where it is more optimal to do so Manage relationships with key operations vendors and provide oversight to ensure regulatory compliance, adherence to service standards agreed with business Perform quality controls and monitor production KPIs Leverage on technology to drive high degree of digitalisation and scalability Use advanced data analytics to forecast capacity needs, explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation Be the customer advocate. Escalate any service / delivery break and take the lead with cross functional teams to deliver effective resolution. Collaborate closely with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges Analyse potential pitfalls across the process cycle for product launches and system roll out Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
Job Requirements
Company Benefits
Scholarship program
Our Biasiswa program provides essential financial support, ensuring students have the resources to excel in their studies and pursue careers.
Where dreams take flight
We want to be that bridge to help every Malaysian achieve their financial dreams and career aspirations.
Professional growth
It all starts here - where we take your pocketful of dreams, and bring you closer to making it real.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
