Job Description

 Focus: Operations, team leadership, sales performance, and customer retention.

Core Responsibilities:

1) Operations Management:

• Oversee the daily opening and closing of the store.
• Ensure the store meets brand standards regarding cleanliness, ambiance (lighting, music), and safety.
• Manage inventory control, including ordering products, tracking expiration dates, and minimizing wastage.

2) Team Leadership & Training:

• Lead, motivate, and supervise the team of therapists.
• Conduct regular training sessions to ensure all therapists are up to date with new techniques and product knowledge.
• Handle staff scheduling, payroll, and performance reviews.
• Foster a positive team culture to reduce turnover.

3) Sales & Financial Performance:

• Achieve monthly and quarterly revenue targets (service revenue + retail product sales).
• Develop strategies to increase Average Transaction Value (ATV) and customer conversion rates.
• Analyze sales data, manage the store budget, and report financial performance to regional or headquarters management.

4) Customer Relationship Management (CRM):

• Build and maintain relationships with VIP clients.
• Implement strategies to increase customer retention and reduce churn.
• Handle escalated customer complaints and ensure high satisfaction ratings on review platforms (e.g., Dianping/Meituan).

5) Marketing & Local Promotion:

• Execute headquarters’ marketing campaigns locally.
• Organize promotional events or community outreach to attract new customers.

Job Requirements

• Minimum Diploma or Degree in Business Administration, Retail Management, or related field 
• At least 2–4 years of experience in retail, beauty, or wellness industry, with prior supervisory or managerial experience 
• Proven track record in sales achievement and team management 
• Strong leadership skills with the ability to motivate, coach, and develop a team 
• Experience in store operations management, including inventory control, scheduling, and daily operations 
• Good understanding of sales metrics (e.g. revenue targets, conversion rate, ATV) and ability to drive performance 
• Strong customer service mindset with experience in handling escalated customer issues 
• Ability to analyze sales reports and performance data to make informed business decisions 
• Excellent communication and interpersonal skills 
• Proficient in Mandarin (spoken and written) to communicate with Mandarin-speaking clients 
• Organized, responsible, and able to work in a fast-paced environment

Skills