Job Description

• Customer Assistance: Provide supportive and friendly assistance to customers through WhatsApp, phone call and social media platforms.
• Issue Resolution: Effectively handle and resolve inquiries and concerns from customers.
• Product Knowledge: Understand and explain our products and services in details to customers.
• Record Maintenance: Complete daily sales reports and conduct follow-ups as necessary.
• Feedback Collection: Gather customer feedback and respond to ratings and reviews.
• Team Collaboration: Work collaboratively with team members to enhance overall work efficiency.
  
• 客户服务：通过 WhatsApp、电话和社交媒体平台，为客户提供支持性且友好的服务。
• 问题处理：有效地处理并解决客户的咨询与问题。
• 产品知识：深入了解公司的产品与服务，并向客户进行详细讲解。
• 记录维护：完成每日销售报告，并在必要时进行跟进。
• 反馈收集：收集客户反馈，并回复评价与评论。
• 团队合作：与团队成员紧密合作，以提升整体工作效率。

Job Requirements

• Profiency in Mandarin is a MUST.
• Experience: Previous experience in customer service is advantageous.
• Communication: Excellent verbal and written communication skills. 
• Problem-Solving: Capable of quickly identifying issues and offering effective solutions.
• Adaptability: Versatile and skilled at managing multiple tasks simultaneously.
• Tech Skills: Familiarity with computers and customer service software is required.
• Teamwork: Collaborates well with team members and fosters a positive and motivating atmosphere.
  
•  普通话能力：必须具备良好的普通话沟通能力。
•  工作经验：具备相关客户服务经验者优先考虑。
•  沟通能力：拥有优秀的口头及书面沟通能力。
•  问题解决能力：能够迅速识别问题并提供有效解决方案。
•  适应能力：具备多任务处理能力，能够灵活应对不同工作需求。
•  技术能力：熟悉电脑操作及客户服务相关软件。
•  团队合作：具备良好的团队合作精神，能够营造积极向上的工作氛围。 

Skills