Job Description

OVERVIEW

• Accountable for import and export operational control and documentation to achieve overall organisational goals and objectives.
• He or she is expected to coordinate with relevant departments in ensuring customer sales orders are shipped on time, with complete and timely document submission and in compliance to any regulatory requirement.
• Also, must be able to lead the shipping team to deliver an efficient services to internal customers and excellent services meeting external customer expectations.
  
  

DUTIES AND RESPONSIBILITIES

• Analyse and report to manager on any potential delay or shipment postponement and propose effective contingency and improvement plan.
• Liaise closely with sales/marketing dept. on related customer order details and shipment issue and initiate discussion or recommend effective solution when necessary.
• Establish and periodically review the team achievement on Key Performance Indicators (KPl's) relating to shipping and to come out with necessary improvement plan.
• Coordinate cross department effort in meeting On Time Delivery (OTD) for shipment to customers as per shipping schedule.
• To assist manager to review and implements policies, procedure and work instruction for the department.
• To check shipping document to be in accordance to customer and regulatory requirement and approve document where necessary.
• Ensure customer satisfaction with on time delivery and complete trade and shipping documentations.
• Ensure all shipments and scrap sales are properly and accurately invoiced as well as to ensure payment is secured before shipping is made for advance payment term.
• Ensure timely management reporting on OTD, shipping and sales.
• Establish teamwork and good rapport with forwarders and colleagues, including those from other departments.
• Keep abreast with current best practices on shipping management to lead, facilitate, train and mentor the team towards continuous improvements in warehouse, logistics and shipping operations.
• Any other duties or tasks as assigned by superior.
  
  

REQUIREMENTS

Education:

• Bachelor Degree in SCM Logistics Management / Business / Operation Management or any equivalent.
  
  

Work Experience:

• Minimum 6 years management experience in warehouse.
  
  

Technical and Professional Knowledge:

• Customer service management.
• Data/Cost analysis to facilitate budget forecasting (e.g Haulage charges, forwarding agent fees).
• Shipping and transportation operations and management.
• Warehouse operations and management.
• Manufacturing processes and Standard Operating Procedures (SOPs).
  
  

Certification / License Requirement:

• N/A