Job Description

OVERVIEW

• Provide Enterprise Application support and manage user expectation in manufacturing & Sales environment
• Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user
• To manage issues or change request.
• Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
• To provide system training for user.
• To participate in system evaluation and testing (SIT/ UAT).
• Work closely with system user and deliver the project on schedule.
• To prepare periodic operation report to management.
• Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.
• To lead a team of junior engineers and provide guidance to the team members.
• Any other tasks that assigned by your superior.

REQUIREMENTS

• Bachelor Degree in IT or its equivalent (i.e. Accounting or Finance) with bookkeeping experience.
• Minimum 5 years of working experience supporting production application & technology.
• Knowledge of any Enterprise Resource Planning (ERP) or accounting system. Eg. Microsoft Dynamics, NetSuite, Sage, Infor, Epicor, SAP B1 etc.
• Fair knowledge on any of the manufacturing processes, supply chain, inventory management or accounting.
• Experience with development technologies would be desirable (Excel, SQL, and Programming).