Job Description

OVERVIEW

• To develop and establish overall office administrative system for Sales Department.
• To form, lead and manage a team of Sales Operations.
• To establish and constantly review business process – Standard Operating Procedure (SOP).
• To establish a systematic and organized reporting system.
• To ensure the Department is in full compliance with company's quality certifications.
• To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
• Responsible for Customer Setup, Order to Cash and Demand Planning:
  • Customer Data Management.
  • Credit Management.
  • Order Management.
  • Order Fulfilment.
  • Invoicing and Payment.
  • Demand Review.
• Responsible to set up and manage an organized office administration system:
  • In compliance with Human Resources (HR) rules and regulation.
  • Handle disciplinary issue.
  • Implement company policies.
  • Establish a filing and correspondence system.
  • Staff recruitment program.
  • Control and monitor office expenditure.
  • Maintain and upkeep of the sales office.
• Overseeing overall Sales Operations team:
  • Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
  • Ensure the team consistently meets or exceeds daily performance metrics.
  • Provide coaching and training.
  • Handle recruitment, appraisal & promotion.
  • Act as liaison/partner within sales team and internal customers.
  • Manage inventory for glove samples.
• Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review:
  • Responsible for the development, implementation and analyse SOP/WI/SOJT for sales processes:
    • Sales order entry by AX.
    • Customer complain handling SOP.
    • Shipment recall SOP.
    • Artwork handling.
    • Credit limit SOP and approval process.
• Maintain AX:
  • • Customer master file.
    • Product item creation – Bill of Materials (BOM) / Finished Goods (FG) creation.
    • Maintain accurate customer's pricing.
• Establishing and managing an efficient and detailed reporting system:
  • Contract & agreement filing.
  • Tracking departmental Key Performance Indicator (KPI) in a monthly basis.
  • Provide monthly sales forecast to the relevant departments.
• Handling internal and external audit - to ensure business operation and processes are in compliance with ISO certifications.
  • Establish a systematic filing system.

REQUIREMENTS

Education:

• Bachelor Degree in Business Administration or any equivalent work experience.

Work Experience:

• Minimum 8 years working experience in sales operations management including demonstrated success, improving sales, operations processes.

Technical and Professional Knowledge:

• Order fulfilment process monitoring and understanding actions/steps needed to ensure order fulfilment.
• Pipeline management – understand the needed adjustment to improve sales performance down the sales funnel.
• Operation activities & Information Technology (IT) platform management (build report(s) that informs sales team and leaders on historical, current and anticipated results).
• Customer Relationship Management (CRM) and database software management systems.