Job Description

Join us by working with us at Hatio, a software team building practical tools that help businesses manage customers and data more simply. We care about clear outcomes, friendly collaboration, and building products people actually use.

Role focus

This Key Account Manager role is a builder position. You will shape account plans, scale strategic relationships, and set routines that help our product reach more customers and deliver measurable value.

Your Growth & Impact

• Expand client relationships by developing targeted account plans that show clear value and measurable milestones.
• Develop commercial skills through hands-on negotiations and contract discussions with guidance from senior leads.
• Build product knowledge and go-to-market experience by working closely with our product and marketing teams.
• Strengthen your professional network by managing cross-functional stakeholders and external partners.
• Advance toward senior account roles by tracking outcomes and taking ownership of client success metrics.

Job Requirements

Responsibilities

Account Strategy

• Own a portfolio of assigned accounts and create simple, actionable account plans every quarter.
• Identify upsell and retention opportunities by mapping client needs to our product features.
• Monitor account health using basic metrics and recommend timely actions to improve outcomes.
• Coordinate renewal timelines and prepare proposal materials that reflect client priorities.

Client Delivery & Support

• Serve as the main point of contact for day-to-day client questions and coordination.
• Run onboarding and periodic check-ins to ensure clients adopt key product features.
• Work with support and product teams to escalate and track client issues until resolution.
• Collect client feedback and translate it into clear improvement requests for the product team.

Collaboration & Reporting

• Partner with sales, marketing, and product to align on account tactics and campaigns.
• Prepare short, regular reports on account performance and pipeline status for internal stakeholders.
• Share client insights in team meetings to help shape roadmap and messaging.
• Maintain CRM records accurately and update opportunity stages on time.

Requirements

Qualifications & Experience

• Bachelor degree or equivalent experience, fresh graduates are welcome to apply.
• 0 years of direct account management experience required; internships or relevant customer-facing roles are a plus.
• Comfort working in a fast learning environment and taking on client-facing responsibilities early in your career.
• Availability to meet clients and internal teams during normal business hours in Malaysia.

Skills