Job Description

• Supervise and lead cafe staff, including baristas, servers, and kitchen personnel, ensuring high levels of performance, motivation, and teamwork.
• Oversee daily operations, ensuring that the cafe runs smoothly, efficiently, and meets customer expectations.
• Provide exceptional customer service, resolve any complaints or issues, and ensure a positive customer experience.
• Manage inventory and ordering of supplies, track stock levels, and maintain relationships with vendors.
• Develop and implement marketing and promotional strategies to drive sales and attract new customers.
• Ensure compliance with all health and safety regulations, including food handling, cleanliness, and sanitation standards.
• Prepare schedules, manage time-off requests, and ensure adequate staff coverage during peak times.
• Handle cash management, daily reports, and other financial tasks, including budgeting and cost control.
• Monitor quality control, product consistency, and maintain a high standard of cleanliness and organization.
• Train, mentor, and evaluate staff performance, providing feedback and conducting regular performance reviews.
• Stay updated on industry trends, customer preferences, and implement new ideas to improve the cafe experience.

Job Requirements

• Experience in a managerial or supervisory role in the food and beverage industry
• Strong leadership, communication, and organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of cafe operations, food safety regulations, and inventory management.
• Excellent problem-solving skills and customer-focused attitude.
• Proficiency in using cafe management software, point-of-sale systems, and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays as needed.

Skills