Job Description

We are currently seeking a dynamic and guest-focused individual to join our team as a Hotel Receptionist. The Hotel Receptionist serves as the primary point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role is crucial in maintaining the high standards of hospitality our guests expect. 

1. Greet guests upon arrival with a warm and welcoming demeanor, providing information about hotel amenities and services.
2. Efficiently handle guest check-ins and check-outs, processing payments, and issuing room keys.
3. Respond promptly to guest inquiries and requests, providing accurate information and assistance to enhance their stay.
4. Manage reservations, including booking and cancellations, ensuring accuracy and timely communication with guests.
5. Coordinate with housekeeping and maintenance staff to ensure rooms are clean, well-maintained, and prepared for guest arrival.
6. Maintain a clean and organized front desk area, including the lobby and surrounding areas.
7. Handle guest complaints and concerns professionally and escalate issues to management as needed.
8. Assist with administrative tasks, such as answering phones, handling mail, and processing paperwork.

Job Requirements

1. High school diploma or equivalent; additional education or training in hospitality or tourism is a plus.
2. Prior experience in a customer service or front desk role, preferably in the hotel industry.
3. Excellent communication and interpersonal skills, with the ability to interact confidently with guests from diverse backgrounds.
4. Strong organizational abilities and attention to detail, with the ability to multitask in a fast-paced environment.
5. Proficiency in computer systems, including hotel management software and Microsoft Office Suite.
6. Ability to remain calm and professional under pressure, with a positive attitude and willingness to go above and beyond to exceed guest expectations.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.

Language:

• English & Bahasa Melayu (Preferred)

Working Hour

• 6 days a week ( shifts )

Benefits

• Acommodation provided
• Medical

Skills