Job Description

Key Responsibilities

Guest Service & Front Desk Operations

• Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Manage the spa schedule and ensure smooth coordination with therapists on duty.
• Promote and upsell spa treatments, products, and packages to maximize revenue.

Morning Shift Duties

•  Open the shop each day, ensure the premises are prepared, and be ready to welcome and assist guests as they arrive 
•  Arrange and assign therapists each morning based on the number of guests and scheduled appointments, ensuring balanced workloads and smooth operations .
• Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
• Monitor and report any irregularities, safety, or maintenance issues to management.
• Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
• Proper hand-over to the night shift staff.

Night Shift Duties

• Handle late-night walk-in guests and last-minute bookings.
• Ensure all daily transactions, reports, and records are accurately completed before closing.
• Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
• Monitor and report any irregularities, safety, or maintenance issues to management.
• Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

• Record guest preferences and feedback to enhance future visits.
• Maintain proper stock levels of spa retail items and amenities.
• Prepare daily sales and activity reports for the Spa Manager.
• Ensure confidentiality and professionalism in all guest interactions.

Job Requirements

Requirements

• Excellent communication and customer service skills.
• Able to work independently with minimal supervision during night hours.
• Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
• Pleasant personality, well-groomed, and service-oriented.
• Willing to work night shifts, weekends, and public holidays.

Work Schedule

• Morning Shift 10 AM - 6PM
• Night shift: 7:00 PM – 3:00 AM 
• 2 days off a week

Skills