Job Description

Join us by working with us at Health world spa and massage, a neighbourhood spa focused on calm treatments and reliable service for guests seeking relaxation and recovery.

As the backbone of our reception, you keep appointments flowing, make guests feel welcome, and help the team run smoothly so therapists can focus on treatments. This role balances guest care, simple admin, and steady, on-the-job learning in a cosy, team-centred environment.

Job Requirements

Responsibilities

• Welcome guests warmly, confirm bookings, and manage walk-ins using our booking system.
• Handle payments and cash accurately, issue receipts, and balance the till at shift end.
• Maintain appointment schedules and send confirmations or reminders by phone or messaging.
• Process check-ins and check-outs while keeping guest records up to date.
• Answer phone calls and enquiries with clear, polite communication and provide service details.
• Help guests choose suitable treatments and gently recommend add-ons or packages when appropriate.
• Coordinate with therapists to manage room readiness and special guest requests.
• Resolve simple guest issues on the spot or escalate to management when needed.
• Keep files and filing systems organised and confidential.
• Monitor front desk supplies and report low stock levels for towels, brochures, and retail products.
• Prepare treatment rooms for guest arrivals and assist with basic tidy-up tasks between appointments.
• Follow standard operating procedures for cleanliness, hygiene, and safety in guest areas.

Requirements

• SPM or equivalent qualification preferred.
• 0 years of formal experience required; fresh graduates and applicants with short internships are welcome.
• Willingness to work flexible shifts, including weekends and public holidays as scheduled.
• Ability to provide references from part-time or internship roles is helpful but not mandatory.

• Customer Service: clear phone and in-person service skills for a hospitality setting.
• Cash Handling: accurate cash management and basic till reconciliation abilities.
• Appointment Scheduling and POS Operation experience or quick willingness to learn on the job.
• Basic computer literacy, including Microsoft Office and simple booking software use.

• Politeness and a calm bedside manner when greeting diverse guests.
• Strong communication skills with clear spoken English and friendly tone.
• Attention to detail for filing, record keeping, and payment accuracy.
• Team player attitude, reliability, and a desire to learn in a close-knit spa environment.

Skills