CLIENT SUPPORT SPECIALIST (Contract - Renewable)
HealthMetrics
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This job is for a Client Support Specialist (CSS) who responds to inquiries from stakeholders regarding healthcare services. You might like this job because it offers a contract role with a salary range of RM2000-RM3000, rotating shifts, and the opportunity to resolve stakeholder challenges in a professional manner.
RM 2000 - RM 3000
Subang Jaya
Full-Time
Job Description
Summary:
Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders’ matters in a professional manner as required by the company.
Contract Role: 24 Months (renewable)
Salary Range: RM2000-RM3000
Rotating shift including weekends and public holidays
2 shifts daily (6AM-3PM & 2PM-11PM)
5 days work, 2 days off
Job Responsibilities
- Attend to and resolve large amounts of first level inbound calls, chats and emails in a timely manner
- Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
- Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
- Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
- Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way
- Record and escalate follow up requests, queries, and complaints to the respective CSS
- Any tasks required by Management from time to time
Job Requirements
- Preferred Diploma/Bachelor's Degree in any field.
- SPM holders and fresh graduates are encouraged to apply.
- Fluent in English and Malay, both spoken and written.
- Proven customer support experience or experience in Customer Service is an added advantage.
- A positive attitude, energetic approach, and self-motivation are all essential.
Skills
Company Benefits
Medical Benefits
Outpatient, Outpatient Specialist, and Insurance are all covered. Yearly Flu Vaccination for all our employees!
Flexibenefits
You will have the option to choose your own benefits from cashless dental and optical, fitness subsidy, mental health, and health screenings!
Remote Working
Remote Working and Remote Working Subsidy is given to Group Level employees.
Learning Subsidy
We do emphasize on continuously upskilling and encourage employees to learn through sharing.
Flexible Working Hours
Flexibility in the workplace allows employers and employees to make arrangements about working conditions that suit them.
Maternity and Paternity Leave
98 days of Maternity Leave and 14 days of Paternity Leave. We do know that fathers play a very important role in parenting too.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 1 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, Operations & Admin, Other
Company Profile
HealthMetrics
Over here at HealthMetrics, we make things happen and are motivated to strive for more. We believe in creating a friendly and cheerful environment filled with enthusiastic employees. Adding on, we also promote values in relation to having personal dignity and making others feel worthy. Last but not the least, we believe in facilitating change through relationships, partnerships, collaborations, and advocacy.
