Discover our flexible health benefits, encompassing everything from dental and optical to gym subsidies, mental health support and health screening.

Employee Health Flexi-subsidy

Flexibility in the workplace allows employers and employees to make arrangements about working conditions that suit them.

Flexible Core Working Hours 

Empower yourself with our personalized perks—whether it's reclaiming parking expenses or unlocking learning opportunities.

Employee Flexi-Subsidy

Experience peace of mind with our comprehensive inpatient benefits, ensuring your well-being is our top priority.

Inpatient Benefits

Elevate your well-being with our extensive medical benefits, encompassing outpatient care and specialist consultations for you and your dependents.

Medical Benefits 

Embrace the gift of time on your special day with our exclusive birthday leave benefit.

Birthday Leave

HealthMetrics

<div>HealthMetrics is an award-winning, next generation employee healthcare platform for companies to manage their employee benefits seamlessly with live dashboards, data analytics, intelligent insights &amp; data-driven wellness programs.&nbsp;</div><div> Over here at HealthMetrics, we make things happen and are motivated to strive for more. We believe in creating a friendly and cheerful environment filled with enthusiastic employees. Adding on, we also promote values in relation to having personal dignity and making others feel worthy. Last but not the least, we believe in facilitating change through relationships, partnerships, collaborations, and advocacy. &nbsp;</div><div>Dazzle us with your optimum excellence that can help create a positive impact and join us towards the road to success!&nbsp;</div>

WHO ARE WE?

<div>We're not only great but an awesome place to work. Your manager is not your manager but your mentor. We believe in bringing the best out of everyone, rather than jamming them into a job that they hate. Impress us with what you do best and how you want to do it better, and we'll do our part in ensuring what you do best and love be part of your career in HealthMetrics.</div>

High Impact & Fast-Pace Organisation, focusing on solving actual problems. 

Our People

Healthcare Technology Startup. The First and Only Malaysian Company In Google Developer Launchpad. 

Summary: Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders’ matters in a professional manner as required by the company. 
Contract Role: 24 Months (renewable)
Salary Range: RM2000-RM3000
Rotating shift including weekends and public holidays
2 shifts daily (6AM-3PM &amp; 2PM-11PM)
5 days work, 2 days off 
Job Responsibilities
<ul>
<li>Attend to and resolve large amounts of first level inbound calls, chats and emails in a timely manner</li>
<li>Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients</li>
<li>Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives</li>
<li>Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters</li>
<li>Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way</li>
<li>Record and escalate follow up requests, queries, and complaints to the respective CSS</li>
<li>Any tasks required by Management from time to time</li>
</ul>

This job is for a Client Support Specialist (CSS) who responds to inquiries from stakeholders regarding healthcare services. You might like this job because it offers a contract role with a salary range of RM2000-RM3000, rotating shifts, and the opportunity to resolve stakeholder challenges in a professional manner.

Customer Service

Customer Support

Summary:
Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders’ matters in...

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HealthMetrics

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Company Profile

HealthMetrics