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This job is for a Client Support Specialist (CSS) who responds to inquiries from stakeholders regarding healthcare services. You might like this job because it offers a contract role with a salary range of RM2000-RM3000, rotating shifts, and the opportunity to resolve stakeholder challenges in a professional manner.

RM 2000 - RM 3000

Subang Jaya

Full-Time

Job Description

Summary:
Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders’ matters in a professional manner as required by the company.

Contract Role: 24 Months (renewable)

Salary Range: RM2000-RM3000

Rotating shift including weekends and public holidays

2 shifts daily (6AM-3PM & 2PM-11PM)

5 days work, 2 days off

Job Responsibilities

  • Attend to and resolve large amounts of first level inbound calls, chats and emails in a timely manner
  • Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
  • Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
  • Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
  • Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way
  • Record and escalate follow up requests, queries, and complaints to the respective CSS
  • Any tasks required by Management from time to time

Job Requirements

  • Preferred Diploma/Bachelor's Degree in any field.
  • SPM holders and fresh graduates are encouraged to apply.
  • Fluent in English and Malay, both spoken and written.
  • Proven customer support experience or experience in Customer Service is an added advantage.
  • A positive attitude, energetic approach, and self-motivation are all essential.

Skills

Customer Service
Customer Support

Company Benefits

Birthday Leave

Embrace the gift of time on your special day with our exclusive birthday leave benefit.

Medical Benefits

Elevate your well-being with our extensive medical benefits, encompassing outpatient care and specialist consultations for you and your dependents.

Inpatient Benefits

Experience peace of mind with our comprehensive inpatient benefits, ensuring your well-being is our top priority.

Employee Flexi-Subsidy

Empower yourself with our personalized perks—whether it's reclaiming parking expenses or unlocking learning opportunities.

Flexible Core Working Hours

Flexibility in the workplace allows employers and employees to make arrangements about working conditions that suit them.

Employee Health Flexi-subsidy

Discover our flexible health benefits, encompassing everything from dental and optical to gym subsidies, mental health support and health screening.


Additional Info

Experience Level

0 - 1 Years of Experience

Career Level

Junior Executive

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)


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CLIENT SUPPORT SPECIALIST (Contract - Renewable)

HealthMetrics

RM 2000 - RM 3000

Subang Jaya

Full-Time

This job is no longer available