Job Description

• Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
• Process customer orders, ensuring timely and accurate fulfillment.
• Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
• Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
• Collaborate with the marketing team to support promotions, campaigns, and product launches.
• Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
• Support the creation and analysis of sales performance reports and metrics.
• Identify and escalate any operational issues to senior management for timely resolution.
• Assist in improving internal processes to optimize efficiency and productivity.
• Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
• Any other tasks and projects as assigned by the superior/Company.

Job Requirements

• Diploma or Degree in E-Commerce, Business, Data Analysis, or related fields.
• Minimum 1–2 years of relevant E-Commerce or affiliate management experience.
• Familiarity with E-Commerce platforms and basic data analysis.
• Strong communication, coordination, and stakeholder management skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficient in Mandarin, English, and Malay to effectively communicate with our diverse client base and stakeholders.

Skills