Executive - Customer Service

Heineken Malaysia Bhd

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This job is handling customer orders, improving processes, and collaborating with internal teams. You might like this job because it offers opportunities for problem-solving and communication skills growth.

Undisclosed

Petaling Jaya (brewery), MY, 46000, Kuala Lumpur

Full-Time

few days ago

Job Description

Responsibilities:

Handle and process customer orders and enquiries according to internal processes and work instructions.
Daily collaboration with internal stakeholders on order delivery and stock availability
Support the team and lead improvement teams involving process and cost optimization.
Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction
Regular daily and monthly reporting

Requirements:

Degree in any related field
Proactive in engaging with relevant internal and external stakeholders
Basic SAP and Excel Knowledge
Good Problem Solving Skill, critical thinking
Good Communication Skill
Proficient in written and spoken English (proficiency in Mandarin would be an added advantage)

Job Requirements

Company Benefits

Flexible rewards & benefits

Our Benefits Bar offers a full range of options with preferential benefits such medical aid, housing benefits and other favourable group terms.

Diversity, Equity & Inclusion

Be yourself, enjoy a true sense of belonging and champion representation by joining our Diversity, Equity and Inclusion Colleague Networks.

Unique learning & development

Being part of the world’s most international brewer means being trusted to untap your potential in a way that works for you.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, HR Operations (Payroll, Admin, Office Management), Telesales / Telemarketing

Company Profile

Heineken Malaysia Bhd

HEINEKEN Malaysia through its e-commerce platform, Drinkies, also delivers chilled beers and ciders on demand, within 60 minutes or as scheduled. Drinkies also offers freshly tapped beer to cater for home parties and other events including weddings and corporate dinners. The Company continues to lead the responsible drinking agenda through its Drink Sensibly campaign. Listed on the Main Market of Bursa Malaysia,...