Job Description

Packaging a Better Future — and We Need a Leader to Help Run the Team

Helipro is one of Malaysia's go-to names in food packaging solutions — from eco-friendly disposables to tabletop and catering essentials — serving everyone from supermarket chains to neighbourhood bakeries. As we grow, we need someone who can step up and lead our sales admin team, not just coordinate within it.If you've already got sales coordination experience under your belt and you're ready for the next step — owning a team's performance, not just your own workload — this is that seat.

What You'll Own

Team Leadership (Core Focus)

• Lead and supervise the sales admin team's day-to-day work
• Assign tasks, monitor workload, and keep deadlines on track
• Train and coach staff — especially on customer handling and order accuracy
• Be the go-to escalation point when staff hit issues they can't resolve alone
• Handle performance conversations and day-to-day people matters within the team
• Report to management on team performance and operational issues

Customer & Key Account Management

• Oversee how the team handles enquiries, complaints, and communication
• Step in personally for difficult or high-value customer situations
• Build and protect relationships with key accounts

Job Requirements

Who We're Looking For

We want someone who's already done the job at some level — not someone learning it for the first time.

• 2+ years in sales coordination, sales administration, or order operations, ideally in packaging, FMCG, distribution, or a similarly fast-moving B2B environment
• Proven experience leading, supervising, or mentoring a team — even informally (e.g. training juniors, covering for a supervisor, running a shift)
• Sharp with order accuracy, escalations, and juggling multiple accounts without dropping the ball
• Comfortable making decisions and owning outcomes, not just following instructions
• Calm under pressure — and able to keep your team calm too
• Strong English and Malay; Mandarin is a strong advantage (helps with supplier and customer coverage)

Why This Role Is Different

• A real leadership seat, not just a title — you'll have direct influence over how the team operates
• Clear path from coordination into management, with ownership from day one
• Work directly with a business that's actively growing its footprint across Malaysia
• A team that values people who can solve problems, not just escalate them

Ready to Lead?

Send your resume to hr@helipro.com.my Subject line: SALES COORDINATOR ASSISTANT MANAGERWe're reviewing applications on a rolling basis — early applicants get priority. 

Skills