Job Description
About Us
Hepmil Malaysia is a digital content and creator agency that connects brands with Gen Z and young millennials through hyper-localized, entertaining content. Home to pages like MGAG and Hepmil Creators’ Network (HCN), we help brands engage audiences with content that’s proudly local, proudly ridiculous, and always relatable.
Since 2015, MGAG has become one of Malaysia’s fastest-growing Gen Z and millennial comedy brands, reaching more than 9 million users monthly. Hepmil Creators’ Network (HCN) is a creator agency that connects brands with over 1,000 TikTok creators across Southeast Asia — powering hyper-local, entertaining content that resonates with audiences while delivering results for brands.
We’re looking for an Client Success Manager to grow the business in Malaysia with local advertisers and agencies.
Responsibilities
● Manage key relationships with our clients, agency partner, and social platforms
● Maintain rapport with HEPMIL creators and key accounts to scale business growth in Malaysia on behalf of the company
● Create proposals for incoming client campaigns by working with HCN’s creators in developing content that meet client’s objectives
● Ensure clients’ objectives and timelines are met, oversee creative development and video production and ensure smooth delivery of deliverables
● Manage campaign budgeting, proposal estimating and agency profitability
● Serve as the primary point of contact for HCN creators by assigning jobs and leading in creation of proposals
● Have a room to grow & lead a team of Account Executives
● Be self-initiated and committed to constantly improving our work, and how we work
Job Requirements
Requirements
● At least 4-7 years of experience in Accounts Servicing and Campaign Management
● Strong understanding and interest in advertising and media industry, consumer trends on social media
● Strong understanding of social media platforms, especially TikTok
● Passionate about new media and digital content, with strong interest in social media content
creation.
● Strong presentation, interpersonal, organisational and business-judgement skills.
● An appetite for changes, empathetic and proactive
● Strong negotiation skills and interpersonal skills and comfortable with client facing role
● Able to manage tight deadlines with strong project management skills
Skills
Company Benefits
Unlimited pantry snacks
We mean it. Stop. Take more. Go.
Hybrid working life
Some days home, some days office, every day chill.
Public transport allowance
Cause traffic? Ew.
Flexi allowance
For whatever keeps you sane (coffee, gym, cat food… you do you).
Team bonding & makan-makan
More food, more fun, less HR-approved awkwardness.
Workiversary perks
We celebrate you staying. Like, properly. With stuff.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
4 - 7 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Company Profile
